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Honoring the Team Behind the Scenes

National Public Safety Telecommunicators Appreciation Week

Post Date:04/04/2018 1:30 PM

Theme week, no uniform days, a potluck and an awards ceremony …. these are some of the ways Public Safety Dispatchers are celebrating National Public Safety Telecommunicators Appreciation Week, April 8-14.

When an emergency strikes, the public turns to the 9-1-1 system as the lifeline to ensure police, fire and medical personnel are able to respond quickly.  Santa Clara’s Public Safety Dispatchers are available to mobilize resources 24 hours a day, seven days a week, 365 days a year.  In 2017, the Communications Center processed 167,821 calls.

Public Safety Dispatchers have a busy, high pressure job in public safety, where seconds matter and being clear, calm and collective can mean the difference in life and death situations. This year, the City of Santa Clara is recognizing Chris Schiller as Dispatcher of the Year and Naomi Dale as Senior of the Year for the leadership they have brought to the organization.

Chris is one of the most skilled Dispatchers in Emergency Medical Dispatcher (EMD) arena. He serves as a trainer for new Dispatchers, and is the ultimate team player. In 2017, Chris initiated a project to enhance the Communications Center training program to benefit future generations of Public Safety Dispatcher trainees.

In 2017, Naomi volunteered to help with the transition to a new Computer Aided Dispatch (CAD) system.  CAD initiates calls for service, dispatches Police and Fire personnel and maintains the status of responding public safety units. Over the course of this lengthy, detail oriented project, Naomi has included her colleagues in the design configuration and decision making process, and provided daily write-ups for her colleagues with screen shots of the new system configuration.


Left to right - Dan Winter, Assistant Chief of Police; Naomi Dale, Senior Dispatcher; Isabel Ehrlich, Public Safety Dispatcher; Chris Schiller, Public Safety Dispatcher; Mike Sellers, Chief of Police

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