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County-wide Emergency Medical Dispatcher of the Year

Post Date:04/14/2017 1:00 PM

Chris Schiller, Public Safety Dispatcher II, is one of the most skilled dispatchers in the Emergency Medical Dispatcher (EMD) arena. He has the ability to quickly evaluate a situation and calmly deliver succinct instructions to callers.

Last Fall, Chris was credited with two CPR saves within a two week period. While these saves are unarguably a collaboration of several people working together, undoubtedly the process begins with reassuring frantic callers that they can assist until medical personnel arrive.

On August 26, 2016, at approximately 1830 hours, a panic-stricken caller described an adult male that had collapsed, was unconscious and was not breathing. The scene was a bit chaotic, yet Chris directed EMD skills to the bystander to administer CPR until a SCPD officer arrived equipped with an AED. The officer was able to administer a shock which resulted in the victim regaining heart function. The victim was transported to a local hospital and made a full recovery.

Just fourteen days later, at approximately 2341 hours, Chris received a frantic call involving a 53-year old woman who was unconscious and not breathing. Chris quickly determined the nature of the call while dispatching an officer in close proximity of the incident. Again, Chris instructed a family member to give CPR to the victim. Within minutes, an officer arrived on scene and confirmed the victim was not breathing and had no pulse. The officer relieved the family member and took over chest compressions. After a few minutes, the officer discovered a faint pulse just as Santa Clara Fire Department personnel arrived on scene. The victim was transported to a local hospital and has since recovered.

In 2016, the American Heart Association stated that the survival rate for out-of-hospital cardiac arrests were a mere 12%. Initiating CPR within minutes of a cardiac episode increases the chance of survival exponentially. This chance of survival begins with an EMD that picks up the phone. Chris has made a significant impact on the EMD profession and has contributed to the overall well-being of our community.



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