The mission of the Finance Department is to ensure that the financial/fiscal activities of the City, its Agencies and Corporations are performed, recorded and presented in compliance with professional and ethical standards.
I have a question on an invoice I submitted to the City for payment--who can I contact?
Questions regarding invoices should be directed to Accounts Payable, by calling (408) 615-2369, or please send an email to: firstname.lastname@example.org
If the power is already on, do I have to put the services under my name?
Yes. When the new responsible party moves into a property, they are fully responsible for the bill. Per Municipal Services Rules & Regulations, the new responsible party must notify Municipal Services within five (5) business days of any change in name and/or ownership of a property.
Can I have utility services at two different addresses?
Yes. Utility services can be provided at multiple addresses. A connection fee will be charged for each meter at each location.
Is there a fee to start service?
Yes. There is a one-time connection fee charged for each meter located on the property. This charge will appear on your first bill.
How can I start or stop utility service?
To start or stop utility services, you will need to contact us at least one business day in advance. You may do so by visiting
My Utilities Account or call 408-615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.
Acting Director of Finance
Utility Customer Service
Email: Utility Billing
Email: Accounts Payable
Business Tax & License
Email: Business Tax & License
Monday - Friday
8:00A - 5:00P
1500 Warburton Avenue
Santa Clara, CA 95050