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601 El Camino Real
Santa Clara, CA 95050
(408) 615-4700

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Permits

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Permits Unit

The Permits Unit is part of the Services Division and is staffed by a Community Services Officer. This unit has several responsibilities including managing Business and Residential Alarm Permits, Administers the Voluntary Tow Program and provides oversight of businesses regulated by City, State, and Federal laws.

Alarm Permit - Business or Residential

The City of Santa Clara requires residential and business alarms to be registered with the Santa Clara Police Department (SCPD). This includes new installations, previously installed systems or an existing system taken over by a new alarm user. It includes systems that are monitored by an alarm company as well as those that are not.

In 2016, SCPD received 3,273 burglar alarm dispatch requests; 786 of these calls were cancelled before an officer arrived and 2,499 were false alarms (e.g. user error, mechanical issue, etc.). Only 26 of the calls were valid.

The purpose of alarm registration is to ensure accurate, up-to-date information for Fire or Police personnel responding to your alarmed location. It also enables emergency personnel to contact responsible parties and/or alarm repair employees should your alarm need to be reset, has a recurring problem, or the site needs to be secured. Having this information readily available allows city personnel to return to providing services to the community in a timely manner.

There is a one-time Alarm Permit Application fee for a residential or business site. Alarm Applications and submission details are available online or by calling Robin Flores at (408)615-4871.

Completed forms can be mailed to:
Santa Clara Police Department – Alarm Permit
601 El Camino Real
Santa Clara, CA 95050

If the Police Department is dispatched as a result of an alarm and the responding officer finds no evidence of an attempted or actual criminal offense this is referred to as a False Alarm. Alarm users are allowed two false alarms per 12-month period at no charge. Each subsequent False Alarm is assessed according to the City of Santa Clara Municipal Fee Schedule. An alarm dispatch request which is canceled by the alarm user or company prior to the time the responding officer reaches the alarm site will not be considered a False Alarm.


Voluntary Tow Program
The unit also manages the Voluntary Tow Program as part of the on-going Neighborhood Improvement Program.


Oversight of Santa Clara Businesses
The businesses that come under scrutiny of the Permits Unit include:
•          licensed bingo organizations
•          taxi cab drivers
•          massage establishments
•          firearm dealers
•          second hand dealers
•          pawn shops
•          pedi-cabs
•          contracted tow companies
•          solicitors and peddlers
•          mobile food trucks
•          curb painters
•          adult bookstores
•          private patrol operators
•          funeral escort services
•          closing-out sales

The unit conducts inspections, yearly renewals, and investigates complaints against the regulated businesses to ensure full compliance with all the appropriate laws and regulations. The Permits Unit operates on an appointment only schedule. For more information, please contact Rachel Thomas at (408) 615-4867 or rthomas@santaclaraca.gov.

Santa Clara Municipal Code

Registration Procedures and Applications

Requests for Special Events Permits (e.g. fun run/walk, parade, etc.) are coordinated by the Special Operations Division.

Outdoor amplification of Music Permits are facilitated at City Hall via the Business License Office at 1500 Warburton Avenue. For more information, call (408)615-2310.

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