Civilian Professionals

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A civilian career in law enforcement is a great alternative to serving as a sworn officer. Each classification varies in the amount of education and training that is required. The Santa Clara Police Department’s civilian positions include:

Community Service Officer I

Community Service Officer (CSO) is a civilian professional role within the Police Department. Entry-level CSO’s are assigned to the Field Operations Division of the Police Department to support sworn Police Officers and departmental operations. An example of duties includes, but is not limited to, issue citations for parking and zoning violations, enforce abandoned vehicle abatement ordinances, place the Department's radar trailer in response to citizen concerns, facilitate traffic control at fire scenes, crime scenes and traffic light malfunctions, collect evidence, prepare crime reports, assist with non-injury traffic accidents, etc. 

With experience, CSO’s have the ability to bid for specialized assignments and advance to the rank of Community Service Officer II ($6,365 - $8,115 monthly) in roles such as:

  • Court Liaison (e.g. transport evidence, serve as court liaison, issue subpoenas, etc.)
  • Crime Prevention (e.g. Neighborhood Watch Program, crime prevention presentations at schools and citizen meetings, booth at city-wide special events, etc.)
  • Evidence and Property (e.g. organization and handling of evidence, property release, pharmaceutical disposal program, etc.)
  • Permits (e.g. residential and business alarms, authorized cab companies/drivers, massage establishments, mobile food trucks, licensed bingo organizations, solicitor/peddler applications, etc.)
  • Police Building reception (e.g. greet the public, handle requests for police reports, etc.)
  • School Services (e.g. adult crossing guard program, 5th grade safety patrol, etc.)
  • Vehicle Coordinator (e.g. coordinate the maintenance and repair of vehicle and equipment, including transport of vehicles to auto shop, order and organize forms and supplies, etc.)

Crime Analyst

Crime Analyst is a civilian professional role within the Police Department. The successful candidate should have a strong working knowledge of law enforcement and criminal justice systems. The Crime Analyst will be responsible for researching and analyzing law enforcement, crime and intelligence data. This information will be utilized to identify and interpret criminal activity, patterns and trends to aid in the deployment of resources to prevent crimes. The Crime Analyst will be responsible to handle sensitive data and confidential information with discretion and tact. Effective written and oral communication skills are critical to prepare clear, accurate and concise presentations and reports.

Applicants are required to have a Bachelor's degree in public or business administration, geographic information systems, statistics or criminal justice from an accredited college or university. Two years full time experience involving formulation analysis, evaluation, and implementation of research programs in the fields of criminal behavior or social science with prior law enforcement related experience preferred.  Computer proficiency with spreadsheets, word processing, geographic information systems and statistical applications.

The complete job description is available online.

Forensics Coordinator

Gathers critical evidence from a crime scene, analyzes data and prepares a detailed report to assist investigators to solve crimes.

Jail Service Officer

Operates the temporary detention facility, fingerprints and photographs arrestees in the booking process, conducts searches and inventory of property, monitors building security console, maintains detention records and releases prisoners as authorized.

Office Specialist

The Office Specialist series generally serves as the point of contact to the public, community organizations and colleagues throughout the city for the exchange of information and explanation of policies and procedures. Office Specialists provide administrative support to department functions, conduct research and compile data, arrange correspondence for signature, organize meetings and prepare minutes, budget preparation, filing and record keeping, etc.  This classification is utilized in departments city-wide (e.g. Office Specialist I, II, III and IV).

Police Training Coordinator

Police Training Coordinator coordinates and implements the Police Department's training program for all sworn personnel and civilian professionals. Work with staff to identify training needs and opportunities, schedule training activities and related functions, ensure compliance with all applicable local, State and Federal laws as well as Department policies and maintain accurate training records.

Public Safety Dispatcher I 

Public Safety Dispatchers have the unique opportunity to meet hundreds of people who call for assistance. Callers depend on your voice, directions and knowledge to get through an emergency. Using state-of-the-art equipment and training, you will provide excellent customer service while deploying critical resources. Dispatchers work around the clock answering calls for service and dispatching Fire, Police and Emergency Medical personnel to scenes using high-tech communications equipment.

The City of Santa Clara’s Public Safety Dispatchers work from the Communications Center in the Police Building. The Communications Center dispatches emergency and non-emergency calls for service including police, fire, paramedics/ambulance, public works, utilities and animal control services under the direction of the Communications Center Manager. All State-mandated required training is provided.

Qualities of a good dispatcher include:

  • High moral character and integrity
  • Compassion
  • Good judgment
  • High degree of emotional self-control
  • Empathy and sensitivity
  • Intelligence
  • Good communication skills
  • Self confidence
  • Creativity and ingenuity
  • Strong desire to serve the community
  • Effective at multi-tasking

The complete job description, including minimum qualifications, salary and benefit information, is available online. Potential candidates may reach out to Communications Center Manager, Judi Dziuba for additional information or to coordinate a Sit-Along.

Police Records Specialist

Candidates should be highly motivated, possess strong communication and interpersonal skills, have a keen attention to detail, and demonstrate a positive attitude. The law enforcement profession is fast-paced, and applicants should have the ability to adapt and react to sudden changes. The complete job description is available online. If this position is of interest to you, subscribe to receive notification of the job announcement.

Responsibilities include, but are not limited to:

  • Operating a two-way police radio
  • Checking various computerized systems for records and citations
  • Completing arrest reports
  • Responding to inquiries from the public

Applicants must have the ability to work a schedule that will include Saturdays, Sundays, holidays, and non-traditional work hours.

The Santa Clara Police Department is committed to providing a workforce with the highest standards of integrity and honesty. Applicants considered for appointment to this position will be subject to a thorough background investigation (consisting of, but not limited to, criminal history, Department of Justice and FBI fingerprinting, DMV driving history, credit check, previous/current employment references, personal references, etc.), a polygraph exam and a psychological exam. All information provided by applicants is required to be truthful and accurate; failure to do so may result in disqualification. 

Successful completion of a P.O.S.T. certified Police Records Clerk Course is desirable, or required to obtain within one year of hire. Candidates must submit a City Employment Application and Typing Certificate showing ability to type 30 net words per minute.

For more information about a career as a Records Specialist, please email the Records Manager.

Information Technology Specialist

Support technology that assists in crime fighting efforts, such as in-car mobile data terminals, computerized mapping, digital video and wireless communication. Currently, these position(s) are supported through a contract for IT services with Unisys and are not employees of the City of Santa Clara.

Start Your Career Today

The Santa Clara Police Department is actively recruiting! Whether you are new to law enforcement or a seasoned professional, we encourage you to apply now.

You can find more detailed information about job openings, qualifications and benefits at Job Opportunities.

Applications may be obtained at:
Human Resources Department
(West Wing, Lower Level)
1500 Warburton Avenue
Santa Clara, CA 95050
(408) 615-2080

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