FAQs

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  • Animal Services

    • How to obtain an animal license.

    • How to report a lost pet.

    • Who provides Vector Control services?

    • Who provides Animal Services for the City of Santa Clara.

    • Where to find information of rules and regulations regarding animal.

  • Bicycle Access to the Levi's Stadium

    • Will there be bicycle parking at the Levi’s® Stadium?

  • Branding Initiative

    • We are not replacing the City of Santa Clara seal or our city motto of The Mission City.

    • The new brand will help our city communicate a cohesive and enticing message to potential businesses, developers, residents and visitors who can bring in revenue and help us improve and strengthen our great city.

    • We will continue to hold in-person forums where you can ask questions or make suggestions.

  • Building Permits

  • Business Tax

    • Do I need a business license if I run a business out of my home?

    • If my business license expires, does that mean my business is closed?

    • What if I move my business to a new location?

    • How can I get a copy of my business license?

    • I just purchased an existing business. Can I use the previous owner’s business license?

    • Can I use my license to do business in another city?

  • City Attorney FAQ

    • How do I appeal an Administrative Citation?

    • Can the City Attorney advise citizens in legal matters?

    • How do I file a claim against the City of Santa Clara?

    • How can I receive a copy of a particular Santa Clara Municipal Code section?

    • Where do I file a small claims court action?

  • City Manager FAQ

    • Where can I find information on the City's new brand?

  • City Parks and Schools

    • Will an officer be stationed in Santa Clara local parks and/or schools?

    • Will the Youth Soccer Park be accessible while Levi’s® Stadium events are taking place?

  • Code Enforcement FAQ

    • If I park my car in a red zone on private property, can I receive a parking ticket?

    • My neighbor's backyard is full of weeds. Are the weeds a fire hazard?

    • I believe that someone is using the office next door to my business as a residence. Is it legal for someone to live in a commercial space?

    • Is it legal to convert my garage to living space?

  • Community Partnership

    • Community Partnership

  • Creek Trail

    • Will the San Tomas Aquino Creek Trail be accessible to non-stadium goers on event days?

    • What time(s) will the Creek Trail be closed?

    • Can I use the San Tomas Aquino Creek Trail to walk or bicycle to and from Levi’s® Stadium?

  • Curfew and Noise Control

    • What is the curfew for events at Levi’s® Stadium?

    • What are the noise restrictions for Levi’s® Stadium?

    • Are the advertising airplanes above Levi’s® Stadium legal?

  • Design

    • How do I get a reduction in my flood insurance (Certificate of Elevation)?

  • Disability Services

    • What services does Levi’s® Stadium offer individuals with special needs?

  • Finance FAQ

    • When will the budget for fiscal year 2016-17 be developed?

    • I have a question on an invoice I submitted to the City for payment--who can I contact?

  • Fire Prevention FAQs

    • What are the carbon monoxide detector installation requirements?

    • What are the Fire Code regulations for barbecuing?

    • I would like to buy a fire extinguisher for my home. What kind of fire extinguisher should I buy?

    • I have applied for a business license and have been told that the Fire Department needs to inspect my business. When will the Fire Department inspect my business?

    • My smoke detectors are over 8 years old, do they need to be replaced?

    • Can citizens drop off old or expired fire extinguishers to fire stations?

    • Does the Fire Department recharge fire extinguishers?

  • Fire Volunteer/Reserve FAQ's

    • How does a Volunteer/Reserve earn preference points?

    • How does a Volunteer/Reserve become certified?

    • Does the Fire Department provide uniforms for the Volunteer/Reserves?

    • What are the responsibilities of a Volunteer/Reserve Firefighter?

    • What are the Volunteer/Reserves allowed to do?

    • How often does SCFD test for new Volunteer/Reserves?

    • How are Volunteer/Reserves chosen?

    • How do I apply for the Volunteer/Reserves?

    • What qualifications are required to apply for the position of Volunteer/Reserve?

  • General Fire FAQ

    • Does the Santa Clara Fire Department accept used batteries for proper disposal?

    • How do I obtain an incident report?

    • How do I set up a tour of my local fire station?

    • Does the Santa Clara Fire Department license bicycles?

    • What are the carbon monoxide detector installation requirements?

    • Does the Santa Clara Fire Department install infant/child car seats?

  • Human Resources FAQ

    • I am a City employee, how do I apply for a Leave of Absence?

    • The job announcement gives a salary range, but how is my exact starting salary determined?

    • What happens if I'm on the eligible list but not selected?

    • Can you tell me about your testing process?

    • I'm considering applying for an opening with the City of Santa Clara. What would be helpful for me to know?

    • What is the timeframe for receiving information about the status of my application?

    • Can I turn in one application for more than one current opening?

    • How often are jobs posted?

    • How do I apply for a position with the City of Santa Clara?

    • Where can I find your current Job Openings?

    • What are the Human Resources Department hours?

    • Where is the Human Resources Department located?

    • Do you keep applications on file so that I do not have to turn in a new application to apply for another position?

    • If a position is not open, can I still submit an application?

    • What is the status of my application?

    • Once I apply online, how do I make a change to my application?

    • Will an arrest or conviction prevent me from getting hired?

  • Land & Property

    • How can I find my property lines?

    • How can I change my driveway approach?

    • Who do I contact if there is and “Engineering Hold” on my Building Permit?

  • Levi's Stadium Ownership and Use

    • Who owns the Stadium in Santa Clara?

    • How often will the Stadium be used?

  • Neighborhood Protection

    • What is SCPD planning to do to minimize Levi’s® Stadium goers attempting to park in nearby neighborhoods?

  • Parking

    • Where will Levi’s® Stadium attendees park?

    • What is the cost to park a personal vehicle?

    • Will parking passes be pre-sold?

    • Will cash lots be available?

    • What activities are allowed / not allowed in parking lots?

    • Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?

    • Has permit parking been considered for the residential neighborhood off Agnew Road?

    • How do you go about implementing a Residential Permit Parking Program?

    • What do we do once someone has parked in my neighborhood that shouldn’t be there?

  • Planning and Zoning

    • I have a question about the Planning Application process but don't know where to start.

    • I would like to know the status of a current Planning Application/Development Proposal.

    • I would like to obtain records for a current development proposal.

    • My neighbors have furniture on their front lawn - who should I contact?

  • Police FAQ

    • How do I get a towed vehicle released?

    • How are noise violations such as loud music, construction noise, etc., handled in Santa Clara?

    • Where are vehicles taken after they are towed?

    • How do I find out crime information for my neighborhood?

    • How do I obtain a Residential Parking Permit?

    • Who can particpate in the Citizens' Police Academy?

    • What types of crimes can be reported online?

    • How do I report a traffic related issue?

    • How are complaints against Police Department employees handled?

    • Does a resident or business with an alarm have to notify the Police Department?

    • Are the advertising airplanes above Levi’s® Stadium legal?

  • Police Records Unit

    • How do I get my vehicle released?

    • Where are vehicles taken after they are towed?

    • How are noise violations (music, construction, etc.) enforced and regulated in Santa Clara?

  • Police Recruiting

    • Is there an out of state exam process available?

    • What are the qualifications for becoming a police officer?

    • For additional questions on the examination process, whom should I contact?

    • What happens if I do not pass one part of the testing process?

    • How long does your selection process take?

    • What does the background process consist of?

    • I’m on the eligible list, why haven’t I been contacted?

    • How long will I remain on the eligible list?

    • When is the Physical Ability exam and what does it consist of?

    • What happens if I am unable to attend on the test date?

    • What is an Oral Board?

    • How often does the Police Department hold tests?

    • How do I know if I should apply for Recruit Police Officer or Police Officer?

  • Public Transportation

    • Can event attendees take Light Rail to the Stadium?

    • Can event attendees take the bus to the Stadium?

    • What is the construction taking place near the Stadium and Transit lines?

    • How will attendees pay for the public transportation fares?

    • How will the BART extension change the Transit plan?

    • Is there a pre and post event pedestrian Traffic Plan?

    • How many people does Valley Transportation Authority (VTA) estimate will utilize public transportation?

    • Is there going to be a train stop near Levi’s Stadium?

  • Public Utilities

    • How can I pay my Public utility bill?

    • Does the City have low income or senior rates?

    • Why do I get two utility bills, one from the City of Santa Clara and one from PG&E?

    • Can I change my garbage service to another company?

    • Can I pay my PG&E gas bill or my telephone bill at City Hall?

    • How long does it take to have the utilities turned on or turned off after I place an order?

    • My sewer line is backed up. Can you send someone out?

    • What is PG&E's telephone number?

    • Something is wrong with my electric heater. Could you send someone to fix it?

    • Where do I go to upgrade my commercial electric service?

    • How can I increase the amount of garbage cans I can put out?

    • Who do I call to get someone to trim the trees around the power lines?

  • Santa Clara Police Department

    • What is the Santa Clara Police Department doing to prepare for the new Levi’s Stadium?

    • How will Santa Clara’s Police Department manage additional calls for service as a result of events at Levi’s® Stadium?

    • How will emergency vehicles be able to travel through areas with heavy traffic or access neighborhoods that have controlled intersections?

  • Stadium Location

    • Where is Levi’s Stadium located and how will people get there?

  • Stadium Name

    • Why is the Stadium called Levi’s Stadium?

  • Street FAQ

    • How do I recycle items not accepted by the curbside collection program?

    • How do I dispose of paint?

    • My garbage or recycling was not picked up as scheduled. Who do I call?

    • Will my road be closed during the preventative maintenance activities?

    • How does the pavement maintenance program contribute to the environment?

    • What causes all those bumps and ruts at intersections and bus stops?

    • If the street is raised (or low) and causes water to pond, will the City fix it?

    • How does the City determine which streets to schedule for preventive maintenance work?

  • Street Maintenance Tips

    • Properly dispose of old TVs and computer monitors

    • Recycle telephone books at your curb

    • Dispose of obsolete TV antennas

    • Leaves will clog the Storm Drains

    • Keep the gutter empty on Street Sweeping days

  • Tailgating

    • Where is tailgating allowed?

    • Can the public tailgate in one of Santa Clara’s local parks?

  • Traffic

    • Can I get a copy of the video from the Traffic Camera?

    • How do I report a problem with a traffic signal?

  • Traffic Plan

    • What is the estimated ingress and egress timing?

    • What is the traffic plans for a non-NFL event?

    • When someone doesn’t follow the Traffic Plan, who is going to enforce that?

    • What route will private buses take?

    • Where will cabs stage for post-game fares?

    • Is the City of Alviso involved in the Traffic Plan?

    • Will there be any parking or traffic restrictions on Lick Mill Boulevard?

    • How can I monitor traffic in the area of Levi’s® Stadium on event days?

    • What is the traffic management plan for large events at Levi’s® Stadium?

  • Translation

    • How do I translate a page?

    • How do I see the original text?

    • How do I exit the translation mode?

    • Some languages show boxes when translated in place of text. Why?

    • My language is not listed. How can it be added?

  • Utilities

    • How can I pay my bill?

    • Do you offer financial assistance for utility customers?

    • How can I start or stop utility service?

    • How often am I billed?

    • My power is off. Who do I contact to turn it on?

    • Is there a fee to start service?

    • Can I have utility services at two different addresses?

    • If the power is already on, do I have to put the services under my name?

    • What utility services does the City of Santa Clara provide?

  • WiFi

    • Why did the City of Santa Clara acquire a WiFi network?

    • What type of help is available?

    • How do I connect to the Santa Clara Metro_WiFi network?

    • What is a WiFi modem?

    • Why can’t I just use the Wi-Fi built into my laptop to access the Santa Clara Metro_WiFi network?

    • What if I have a WiFi modem, but it still won’t work?

    • Can I send and receive email over the Santa Clara Metro_WiFi Network?

    • How good is the connection to Metro_WiFi? What impacts or prevents a reliable wireless connection?

    • My wireless connection is very slow.

    • Will the Santa Clara Metro_WiFi network interfere with my own wireless network?

    • How do I switch SSIDs? I only connect to “Metro_WiFi” and not my own home wireless network?

    • Can I connect any computer to the Santa Clara Metro_WiFi network?

    • System Requirements

    • Internet Browser Requirements

    • Can I connect any 802.11b/g wireless device such as a PDA to the Santa Clara Metro_WiFi network?

    • Can I access secure (https://) web sites?

    • For Microsoft Windows Users; what does, "Windows unable to find certificate to log you on the network “Metro_WiFi”, and unable to connect to “Metro_WiFi” mean?

    • What is the difference between Santa Clara Metro_WiFi and other Internet connections?

    • Can I get Santa Clara Metro_WiFi inside my home or office?

  • YAC Walter E. Schmidt Youth Activity Center

    • What does the YAC offer during the summer?

    • What is a Resident Youth Card/YAC Card? How do I get one?

    • How much is the YAC After School Program?

    • What youth classes are offered at the YAC?

    • Does the YAC offer any basketball programs?

    • Are there any special events for kids at the YAC?

    • What is a resident youth?

    • Can anyone participate in the YAC After School Program?

    • What programs are offered at the YAC?

    • What do kids do during the YAC After School Program?

    • What are the YAC program hours?

    • How can I use the Santa Clara Skate Park?

    • Are there any volunteer opportunities at the YAC?

    • Is the YAC available for rent?

    • What is the City's tax ID number?

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