Library Circulation Supervisor

Job Description

Library Circulation Supervisor (529)

Education and Experience

Minimum Education Requirements:

Completion of 60 semester or 90 quarter units of academic level coursework at an accredited college or university Minimum Experience Requirements:
Three years of recent full-time paraprofessional library experience, two years of which have been at the level of Senior Library Assistant for the Santa Clara City Library or equivalent; or
Three years of recent full-time paraprofessional library experience involving public contact and computerized circulation systems, including two years of recent supervisory experience. Possible Substitutions:
Completion of the two year Library Technology Associate of Arts degree can be substituted for one year of paraprofessional experience.

License

Possession of an appropriate, valid California driver's license is required.

Distinguishing Characteristics

This is a paraprofessional supervisory position in the classified service. The circulation supervisor position is the highest level in the paraprofessional class in the Library Department. An incumbent in this classification performs a variety of duties under general direction, with responsibility for the follow-through on assigned projects. An incumbent exercises independent judgement and discretion not of a routine nature in evaluating and reporting on the work efforts of employees, in recommending personnel actions. This position is responsible for implementation, development, coordination, and supervision of circulation services in the department.

Typical Duties

Specific job duties of this position may not be included in the list below, nor do the examples cover all duties which may be performed.

Under direction performs specialized supervision and paraprofessional work of considerable difficulty
Manages circulation services, including supervision of reserves, customer assistance desks, and Central Library circulation activities
Schedules, supervises, and evaluates a large staff of paraprofessionals
Serves as a member of the Division and Library Coordinators' teams
Participates in the selection of library paraprofessional staff.
Develops, implements, coordinates, and interprets departmental circulation policies, procedures, and services
Evaluates patron needs for circulation services
Handles the most complex and sensitive problems involving circulation procedures, staff, and patrons
Develops and implements training programs for circulation services, with an emphasis on the computerized circulation system and customer assistance.
Evaluates equipment needs of circulation services
Acquires price quotes in accordance with established City procedures, works with vendors, and evaluates performance of products acquired
Participates in the planning and implementation of computer systems hardware and software
Analyzes the effect of computer system software on circulation routines and troubleshoots minor computer system problems.
Develops and supervises library cash handling policies and procedures at the circulation desk
Recommends appropriate user fees for circulation services
Participates in the preparation of budget for circulation services, submits budget requests, and monitors funds in area.
Assists in the preparation, maintenance, and analysis of circulation statistical reports, and prepares reports, special studies, and correspondence as directed.
Provides assistance at public service desks as needed
Participates in a variety of committees, meetings, training, and forums
Works cooperatively with other staff to coordinate library services
Participates in developing library wide policies and procedures
Develops procedures manuals, establishes objectives, and serves as a resource person for library management
Performs other related work as assigned.

Knowledge, Skills, and Abilities

Working knowledge of:

Principles and techniques of supervision and training
Office methods
Personal computers, office machines, and audiovisual equipment
Public library processes, particularly circulation
Current library integrated computer systems
Library policies, terminology, practices, and management

Ability to:

Supervise, train, and assign work of employees
Evaluate personnel and programs
Schedule work for a variety of shifts and working conditions, and organize work assignments and establish job priorities for assigned work unit
Assist patrons effectively, and work effectively with the public and staff in a variety of circumstances
Work independently and use sound judgment to organize, plan, and direct a section of library activity
Communicate effectively, both orally and in writing
Install equipment, trouble-shoot, and make minor repairs
Develop, prepare, and monitor budget
Use computer and word processing applications

Supervision Received

Receives immediate direction from the Library Division Manager.

Supervision Exercised

Supervises paraprofessionals, clerical staff, and pages assigned to Circulation. May act as lead supervisor in the absence of higher personnel. May supervise volunteer staff.

Other Requirements

Performs physical tasks, such as lifting and moving library materials, stooping, reaching, and walking up and down stairs.
Must be able to lift and carry library materials weighing up to 25 lbs.
Must be able to perform all the essential functions of the job assignment.

Special Conditions

May be required to work evenings and weekends.

Approved, April 2002