• Education and experience equivalent to graduation from an accredited college or university with a bachelor’s degree in public administration, Computer Information Systems, Computer Science, Business Administration, Communications, or a closely related field;
• Three (3) years of progressively responsible experience managing, developing, designing and maintaining a complex organization website.

This is a management position in the Unclassified Service responsible for managing the City’s websites and related online applications, and defining the City’s web strategy and related implementation plans. Responsibilities include internet and intranet website management as well as project management of the City’s online applications. The Web Manager position shall support the City of Santa Clara website by transforming this communication link into a vehicle for transmitting critical City information to the outside world, for creating a convenient alternative for conducting City business, and for providing exceptional customer service.  
As a member of the City’s Unclassified Service, this is an “at will” position and the incumbent serves at the discretion of the City Manager.  An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City’s Code of Ethics and Values. 

• Develop and manage the City’s internet and intranet sites, develop and manage the e-commerce installations, and recommend database or other website applicable programs. 
• Manage specific projects or programs of a department or coordinate the efforts of several departments toward a specific project;
• Develop project requirements, analyses, and feasibility assessments; identify options, evaluate and propose technology solutions and cost/effort for web projects and website online applications;
• Perform routine daily, weekly, and periodic major and minor updates of online text, photographs, and forms---including the weekly website newspaper and video, Council and Commission agendas, minutes, links, and other website information;
• Write, proofread and edit content on behalf of departments; following up with departments on content deadlines and annual/regular updates; editorial calendar; editorial style sheet;
• Monitor other municipal and governmental sites in order to keep current with web site development and design issues;
• Provide assistance to maintain website format and navigation to ensure continuity and standardization, and to provide for ease of updating;
• Evaluate, track, and report usage of the City’s website, and recommend improvements to existing Internet site for increased effectiveness and efficiency by utilizing statistical analyses and usage trends;
• Establishes and maintain cooperative working relationships with other departments, agencies, contractors and the public by utilizing committee and department liaisons;
• Conduct analytical research, of industry related laws, research papers, and technical materials; 
• Manage performance of contractors and vendors by establishing and monitoring service level agreements and quality of service standards;
• Provide training on an as needed basis; and
• Perform other related duties as assigned.

• Web technologies including HTML, XML, ASP, JavaScript;
• Content management systems;
• Web based applications including database driven applications;
• Working with application service providers and hosted solutions;
• Web standards and best practices;
• Networking, Windows server and IIS;
• Project management practices and principles;
• Relevant technology for websites (i.e., design, development concepts, management tools, operation, data base, content publishing and related net technologies and protocols); and
• Maintain “accessible” web sites (ADA)

Ability to:

• Establish and maintain positive and effective relationships with City employees including elected and senior officials and managers, general public, contractors and other governmental representatives;
• Analyze, design and test software to reduce or eliminate errors and increase efficiency;
• Research and recommend appropriate applications to internal agency clients;
• Work as team player and be willing to deliver excellent customer service to both internal and external City clients;
• Communicate logically and clearly, both orally and in writing; follow oral and written instructions;
• Work effectively in time-sensitive situations and meet deadlines; coordinate multiple projects and complex tasks simultaneously;
• Provide training and technical support to departmental staff and ensures appropriate training of staff and end users; and
• Exercise independent judgment and initiative with minimal supervision.