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Kevin L. Riley
Director of Planning & Inspection

Email: Planning & Inspection
Telephone: 408-615-2450
Fax: 408-247-9857

Monday - Friday
8:00A-12:00P, 1:00P-5:00P

1500 Warburton Avenue
Santa Clara, CA 95050

Building Inspection & IVR System Examples

1. To schedule an inspection:
  • Press 1 from the main menu
  • Enter permit #, Phone #, Inspection Code when prompted by the IVR system
  • Press 1 to schedule inspection
  • Enter morning or afternoon inspection or no preference. (Note: Morning or afternoon inspection cannot be guaranteed.)
  • The IVR host will verify your input and inform you that your inspection has been scheduled for the next working date.
  • Press * to schedule another inspection on the same permit number.
  • Press # to enter another permit number.
2. To cancel an inspection
  • Press 1 from the main menu
  • Enter permit number
  • Press 2 to cancel inspection
  • Follow the same procedure as scheduling an inspection. Cancellations must be called in prior to 7:00 a.m. on the scheduled inspection date. Cancellations after that time should be called into the office at 408-615-2440 during working hours ASAP. If inspector was sent to the field prior to receiving the cancellation, a re-inspection fee may be assessed.
3. To get inspection results:
  • Press 1 from the main menu
  • Enter permit number
  • Press 3 to get inspection results
  • Press 1 to hear the last 10 inspection results
  • Press 2for a particular inspection by date
  • Enter date in the form MMDDYYYY. February 2, 1999 would be entered as 02021999.
  • Press 3 for a particular inspection by code
  • Press 4 for a particular inspection date
  • Enter inspection code
4. To check Plan Review status:
  • Press 2 from the main menu
  • Enter permit number, verify address when prompted by the IVR System
  • After listening to Plan Review Status select another of the IVR optional activities or end the call.
Last updated: 8/2/2009 10:34:10 PM