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Dave Staub
Deputy Director Public Works

Email: Street
Telephone: 408-615-3080
Fax: 408-988-0237

OFFICE HOURS
Monday - Friday
7:30A - 4:30P

ADDRESS
Street Corporation Yard
1700 Walsh Avenue
Santa Clara, CA 95050

Street Maintenance FAQ

How do I get a pothole repaired?
Every weekend a bunch of signs get posted at the corner of my street. Some of the signs are for open houses and others are for garage sales. Are these signs legal?
I want to request a tree trim.
Tree branches are in the power lines.
How do I recycle items not accepted by the curbside collection program?
How do I dispose of paint?
My garbage (or greenwaste) was not picked up as scheduled. Who do I call?
How do I change my garbage cart size?
Will my road be closed during the preventative maintenance activities?
How does the pavement maintenance program contribute to the environment?
What causes all those bumps and ruts at intersections and bus stops?
If the street is raised (or low) and causes water to pond, will the City fix it?
How does the City determine which streets to schedule for preventive maintenance work?
Q: How do I get a pothole repaired?
A:
You may call the Street Dept. Corporation Yard at (408) 615-3080 to report a pothole. Dispatchers will take the information and pass it on to the appropriate staff for scheduling of repair work. We try to repair potholes within the next business day. If you have a concern regarding ongoing excavations in the street, you can call the Engineering Department, Field Services at (408) 615-3000 for assistance. If you are concerned about existing pavement damage, please call the Street Dept. Corporation Yard at (408) 615-3080 and our maintenance staff will investigate to determine who is responsible for repairing the damage.
Q: Every weekend a bunch of signs get posted at the corner of my street. Some of the signs are for open houses and others are for garage sales. Are these signs legal?
A:
If the signs are posted on private property with the permission of the property owner, they are legal. But if they are posted on public property including sidewalks, power poles or light standards, they are prohibited.

The City Code permits the City to remove signs posted on City property. The removed signs are held for at least 10 days while attempts are made to inform the owner of their location. The City may recover all the costs associated with the removal of the signs from the owner of the signs. Illegal signs are not just a nuisance. Stapling or nailing signs to power poles can present a hazard to workers who may be required to service the pole.

Signs posted on public property can be reported to the Street Department at (408) 615-3080.
Q: I want to request a tree trim.
A:
Call Street Department at 408-615-3080.
Q: Tree branches are in the power lines.
A:
Call Electric Department at 408-615-5600.
Q: How do I recycle items not accepted by the curbside collection program?
A:
Go to www.recyclestuff.org for information.
Q: How do I dispose of paint?
A:
Call Household Hazardous Waste Program at 408-299-7300.
Q: My garbage (or greenwaste) was not picked up as scheduled. Who do I call?
A:
Call Mission Trail Waste Systems at 408-727-5365.
Q: How do I change my garbage cart size?
A:
Call Municipal Utility Billing at 408-615-2300.
Q: Will my road be closed during the preventative maintenance activities?
A:

Road closures are common during preventative maintenance activities. To minimize the inconvenience, posting of "No Parking" will be in place a minimum of 48 hours prior to work. In addition, each home will be notified by a door hanger specifying the exact date of work. Anticipate that road closures will occur for the following duration, depending on the preventative maintenance activity, and weather conditions. See preventative maintenance activities for information about:

  • Crack Sealing
  • Fog Sealing
  • Slurry Sealing
  • Chip Sealing
  • Resurfacing

Vehicles left in the street will be towed. Your assistance in clearing the street is greatly appreciated. Access for emergency vehicles will be maintained at all times.

Q: How does the pavement maintenance program contribute to the environment?
A:

A well-maintained pavement system reduces and postpones the need for reconstruction. Roadway reconstruction uses large amounts of non-renewable resources, oil and rock, as well as creates noise, dust and traffic disruptions. One of the responsibilities of the City of Santa Clara, Street Department is pavement maintenance. The goal of this service is to effectively and economically preserve the City's 220 plus miles of streets. Roads generally break up if preventive maintenance work is not done in a timely manner, or if there is more and heavier traffic on the roadway than it was built to handle, or when the soil beneath the roadway fails. Pavement maintenance services are provided under three programs to preserve and repair roadways:

  • Preventive Maintenance
  • Pavement Reconstruction 
  • Emergency Services

For more information, see Pavement Maintenance Program.

Q: What causes all those bumps and ruts at intersections and bus stops?
A:
Bumps and ruts at intersections are caused by vehicle tires shoving the asphalt as they turn, stop or accelerate, especially during hot weather when the asphalt is soft. Buses are very heavy vehicles, which place great stress on the pavement as they brake and accelerate. The County Transit Agency, as funds become available, has been replacing the pavement at bus stops with structural concrete to correct this problem. Intersection failures are fixed by the City, County, or State when a road is resurfaced.
Q: If the street is raised (or low) and causes water to pond, will the City fix it?
A:
Tree roots, settling, and traffic may cause areas of settlement. Depending on the severity, the City may not take immediate action. Generally, repair work is limited to areas causing an immediate hazard - such as water ponding in the gutter that extends significantly into the asphalt. If there is an immediate hazard, repair work will be scheduled. Call the Public Works Inspector at (408) 615-3080 to schedule a field investigation.
Q: How does the City determine which streets to schedule for preventive maintenance work?
A:
A computerized pavement management system is used to store the condition data of all roads. The system utilizes a computer model, which predicts the proper time to perform preventive maintenance work. To keep the system up to date, maintenance personnel periodically survey the condition of major streets to determine the condition of the pavement. The most cost effective pavement maintenance application is selected based on the amount of funding available each year and street need.