Know Your Meter
If you feel that you may have a leak, turn off all water in your house and yard, then check to see if the dial on your water meter is still moving (registering water flow). If so, you may have a leak. To learn more about your meter and how to use it to check for leaks, open the attached PDF form. If you do not feel comfortable checking for a water leak yourself, feel free to call the City of Santa Clara Water Department at (408) 615-2000 to set up an appointment with a Technician at no cost.
How to Read Your Water Meter (PDF)
Do you know how to shut the water off to your home?
Shutting off your water using the house valve, not the meter valve.
If you have a leak or need to make repairs, knowing how and where to turn off your water can be a very good thing to know. Most houses have a "house valve" which allows the water to the house to be shut off. The house valve is normally located at the front of the house usually near a hose bib. Look for a pipe coming out of the ground and going into the house with a shut off valve on it.
If you cannot find a house valve or the house valve does not work, the City also has a valve that can shut off the water to your home. If you call the City Water and Sewer Utilities at (408) 615-2000, a Technician will turn the water off at the meter for you.
STOP! Although you may be tempted to just turn the water off at the meter yourself, this is not allowed.
The water meter and valve at the street are City property. Only the City's trained Technicians are allowed to work on or use this shut off valve. The valve at the meter can be damaged if the valve is not operated properly. If a resident or plumber does damage the valve, the property owner may be responsible to pay for the repairs to the service. Call the City, our Technicians will come to your home to shut off or turn on your water. A technician can usually respond to customer service within 30 minutes. There is no charge for the City's technician to turn the water on or off for you to make repairs.