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FAQs

Are the advertising airplanes above Levi’s® Stadium legal?
We are not replacing the City of Santa Clara seal or our city motto of The Mission City.
The new brand will help our city communicate a cohesive and enticing message to potential businesses, developers, residents and visitors who can bring in revenue and help us improve and strengthen our great city.
We will continue to hold in-person forums where you can ask questions or make suggestions.
What time(s) will the Creek Trail be closed?
Will the San Tomas Aquino Creek Trail be accessible to non-stadium goers on event days?
Can I use the San Tomas Aquino Creek Trail to walk or bicycle to and from Levi’s® Stadium?
What is the traffic management plan for large events at Levi’s® Stadium?
Has permit parking been considered for the residential neighborhood off Agnew Road?
Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?
What services does Levi’s® Stadium offer individuals with special needs?
How do I get a towed vehicle released?
What do we do once someone has parked in my neighborhood that shouldn’t be there?
Who owns the Stadium in Santa Clara?
How often will the Stadium be used?
How many people does Valley Transportation Authority (VTA) estimate will utilize public transportation?
Is there going to be a train stop near Levi’s Stadium?
Can event attendees take Light Rail to the Stadium?
Can event attendees take the bus to the Stadium?
What is the construction taking place near the Stadium and Transit lines?
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Q: Are the advertising airplanes above Levi’s® Stadium legal?
A:

The Santa Clara Police Department has received noise complaints regarding the airplanes towing banners above Levi’s® Stadium. These planes are not hired by the City of Santa Clara or the San Francisco 49ers. The planes, which are called “Banner Towers”, are hired by companies to advertise products and services. A representative of the Federal Aviation Administration (FAA) was contacted and said these flight patterns are legal as long as the pilots stay 1,000 feet above the highest populated building.

According to the San Jose Flight Standards District Office (FSDO), the Banner Towers are operating legally and the San Jose Airport is monitoring noise levels. Residents interested in learning more or filing a complaint can do so at http://www.flysanjose.com. Click on “Environment”, and choose “File a noise complaint”. Once the e-form is submitted, San Jose Airport staff will review the form, investigate the situation and take action, as appropriate. Individuals can also call the Federal Aviation Administration at (408)291-7681.

Q: We are not replacing the City of Santa Clara seal or our city motto of The Mission City.
A:
 
Q: The new brand will help our city communicate a cohesive and enticing message to potential businesses, developers, residents and visitors who can bring in revenue and help us improve and strengthen our great city.
A:
 
Q: We will continue to hold in-person forums where you can ask questions or make suggestions.
A:
 
Q: What time(s) will the Creek Trail be closed?
A:
It is SCPD’s goal to limit the closure and therefore reduce the impact to the public.

For large events, SCPD generally closes Tasman Drive and begins to set up the security area and magnetometers just after Midnight on the day of a large event. Once this area has been swept and deemed secure, individuals cannot access this area without a ticket and proceeding through security. A portion of the bike trail is within this footprint. As a result, the San Tomas Aquino Creek Trail is closed just after Midnight on the day of a large event.

The creek trail will be reopened as soon as possible following large events at the stadium.
Q: Will the San Tomas Aquino Creek Trail be accessible to non-stadium goers on event days?
A:
Yes. However, a portion of the Creek Trail is closed on event days. A detour (similar to the one that has been in place during the construction of the facility) will allow outdoor enthusiasts to access the trail during Levi’s® Stadium events. Signage will be posted.
Q: Can I use the San Tomas Aquino Creek Trail to walk or bicycle to and from Levi’s® Stadium?
A:

Yes. However, a portion of the Creek Trail is closed on event days. A detour (similar to the one that has been in place during the construction of the facility) will allow outdoor enthusiasts to access the trail during Levi’s® Stadium events. Signage will be posted.

Bicyclists will be rerouted via Agnew Road, Lakeshore Drive, Gianera Street, the VTA Great America Train Station Parking lot, Stars and Stripes Drive and service road/trail along the rear of the Tasman Parking Garage where bicyclists will be able to locate the complimentary Bike Valet. Bicyclists continuing through can also get back on to the San Tomas Aquino Creek Trail. More information about Levi’s® Stadium Bicycle Policies can be found at www.levisstadium.com

Pedestrians will be rerouted via Agnew Road, Mission College Boulevard, Great America Parkway past the Santa Clara Convention Center, and then back to the San Tomas Aquino Creek Trail.

It should be noted, the San Tomas Aquino Creek Trail shall be closed one-half hour after sunset, until sunrise, per Santa Clara’s Municipal Code.

It should be noted that all undercrossings may be subject to periodic closures during the rainy seasons when they are inundated by the water levels in the creek. For information on closures of the trail for maintenance or weather, call (408) 615-3080.

Q: What is the traffic management plan for large events at Levi’s® Stadium?
A:

Multiple agencies and the public have contributed to a Traffic Management and Operations Plan (TMOP) to minimize the duration of traffic congestion throughout the stadium area, provide adequate parking facilities, facilitate trips by non-automobile uses, encourage transit use, prevent intrusion into neighborhoods while maintaining access to neighboring business properties, and ensure safe travel for all event patrons and local traffic. The TMOP is flexible and will evolve through experience, post event evaluations and feedback from event attendees, local businesses and residents. 

Attached is the link to the City Council agenda for the meeting of July 15, which is when the TMOP dated July 11 was considered: http://sireweb.santaclaraca.gov/sirepub/agdocs.aspx?doctype=summary&itemid=43511

Specific ingress (pre-event) and egress (post-event) plans aim to provide the safest route to and from major thoroughfares and parking lots. These plans are intended to keep stadium-goers away from residential neighborhoods.

Levi's Stadium Ingress Travel

Levi's Stadium Egress Travel

Following each event, staff will evaluate the security and traffic control measures and make adjustments as necessary.

Q: Has permit parking been considered for the residential neighborhood off Agnew Road?
A:

Yes. However, due to the dense and varied mixed use housing in north Santa Clara, SCPD has developed a Neighborhood Protection Plan in response to events at Levi’s Stadium. To minimize the impact on residential neighborhoods, the Traffic Plan places security or police personnel at all major intersections around the stadium. The Traffic Plan also establishes check points along with restricted access signage at key residential locations north of Highway 101 to deter vehicles from entering residential neighborhoods. Instead, stadium event attendees will be directed to pre-determined parking lots and/or freeways, away from residences.

Managing residential parking in a way that is both safe and fair is challenging. However, based on recommendations from several Santa Clara residents at Stadium Community meetings, SCPD is implementing a Vehicle Admission Sticker program.

The Vehicle Admission Sticker program is a means to assist in the identification of Santa Clara residents that live in the affected areas. Security or police personnel will use the sticker to help identify the vehicles of residents at various check points throughout the north side of the City and wave them through to expedite the process. All other vehicles without a sticker may be stopped for identification purposes.

Please note, this is not a Residential Permit Parking area designated by resolution of the City Council where a permit is required to park on the street.

Display of the Sticker

  • Enclosed you will find three (3) free stickers;
  • If you choose to participate in this program, please affix the sticker inside the vehicle’s windshield on the lower, left side (driver’s side);
  • For motorcycles, place the sticker on the windshield in a location that will not obstruct the driver’s view, or on the front fork;
  • Sticker holders must continue to obey all traffic rules and follow directions from security and/or police personnel;
  • No person shall sell, transfer or allow another person to use the Vehicle Admission Sticker; and,
  • Replacement or additional stickers can be obtained by contacting the Santa Clara Police Department, (408) 615-4892.

Enforcement

  • Parking on public streets is regulated by the California Vehicle Code and the City of Santa Clara Municipal Code.
  • If non-resident vehicles access the residential neighborhood, there is not a prohibition to legally park on the street.
  • Parking is prohibited in an intersection or a crosswalk, within 15 feet of a fire station driveway or fire hydrant, in front of a public or private driveway, on a sidewalk or parkway, on the roadway side of a parked vehicle (double parking), in a bus stop, or in such a manner that obstructs the free use of the street. To report illegal parking in your neighborhood, call the non-emergency phone number, 408-615-5580. In this situation, the vehicle will be cited and/or towed.
Q: Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?
A:
David’s Restaurant patrons will have access to the parking lot at Santa Clara Golf and Tennis Center. The golf course will be closed on event days and utilized for event parking.
Q: What services does Levi’s® Stadium offer individuals with special needs?
A:
A complete list of services for guests with special needs (e.g. directions to ADA parking and drop-off locations, courtesy shuttle to and from the parking lots, golf cart shuttles in the Main Lot, wheel chair service, assisted listening devices, accessible seating, etc.) can be found on line at http://www.levisstadium.com/stadium-info/stadium-az-guide/.  
Q: How do I get a towed vehicle released?
A:
In order to retrieve your vehicle, you will need to first obtain a vehicle release form from the Santa Clara Police Department. When you arrive at the Santa Clara Police Department, we will determine if your vehicle is eligible for release. Once the vehicle has been authorized for release, the registered owner will be asked to provide a valid driver license. If the registered owner’s driver license is not valid, we are able to release the vehicle to a third party (friend, family, etc) if the registered owner is present. However, the registered owner must be present at the time of release. A $52 vehicle release fee is required at the time of this transaction.

It should be noted that your vehicle’s registration needs to be current in order for the vehicle to be released. Contact the California DMV if you have questions regarding your vehicle’s registration.

Santa Clara DMV
3665 Flora Vista Ave.
Santa Clara, Ca 95051
(800) 777 – 0133

We ask that you please remember that every case is unique in its own way. We at the SCPD will try our best to help you through this process. If you have any questions please feel free to call us at (408) 615 – 4700.
Q: What do we do once someone has parked in my neighborhood that shouldn’t be there?
A:
SCPD has developed a Neighborhood Protection Plan in response to events at Levi’s Stadium. Should vehicles penetrate this system, it is appropriate to call SCPD’s non-emergency phone number (408-615-5580). Although it is not illegal to park on a public street, staff will evaluate the need to redistribute resources in the plan

If a vehicle is blocking a driveway, please call SCPD’s non-emergency phone number (408-615-5580). In this situation, the vehicle will be cited and/or towed.
Q: Who owns the Stadium in Santa Clara?
A:
The City of Santa Clara owns the land and the Santa Clara Stadium Authority (SCSA) owns Levi’s® Stadium.

In June, 2010, Santa Clara voters approved a measure allowing the City to lease property for a professional football stadium.

SCSA was formed in February, 2011, and exists as a public body, separate and distinct from the City. It was established to design, finance and build Levi’s® Stadium. The SCSA is structured so the City of Santa Clara is not liable for the debts or obligations of the SCSA. The seven elected members of the Santa Clara City Council serve as the governing board for the SCSA.

SCSA leases Levi’s® Stadium to the 49ers Stadium Company, known as StadCo, for six months of the year (NFL season). SCSA and StadCo have contracted with ManagementCo, a subsidiary of the San Francisco 49ers, for Stadium Operations the other six months of the year.

ManagementCo is responsible for day-to-day operations of Levi’s® Stadium, including maintenance, private security and securing off-site parking. ManagementCo will serve as the first point of contact to community members and patrons for Levi’s® Stadium matters. ManagementCo is also responsible for booking non-NFL events on behalf of SCSA (e.g. company meetings, conferences, holiday parties, team building opportunities, trade shows, philanthropic events, social events, stadium tours, etc.).

ManagementCo will prepare reports for the City Manager, Santa Clara Police Department and Stadium Manager, organize an annual report for the SCSA, participate in pre and post operations and stakeholder meetings, manage stadium events and facilitate stadium outreach.
Q: How often will the Stadium be used?
A:
Levi’s® Stadium will be used 10 to 12 times a year for 49er football games. Levi’s®Stadium will also be host to other sporting events (e.g. college football, soccer, motocross, wrestling, etc.), concerts, conferences, conventions, trade shows, consumer events, philanthropic events, company meetings, social events and team building opportunities. A complete schedule for events will be located at www.levisstadium.com.
Q: How many people does Valley Transportation Authority (VTA) estimate will utilize public transportation?
A:
VTA reviewed public transportation plans for stadiums throughout the country, gained feedback from a survey conducted among 49er season ticket holders and has taken information from the Environmental Impact Report produced for the SCSA. Analysis of this information indicates about 20% of the guests attending Levi’s®Stadium for 49er games will do so via public transportation.

VTA has developed a robust plan for getting fans to and from all events at Levi's Stadium, including the Super Bowl in 2016. VTA expects to carry over 10,000 people to each 49ers game with a combination of light rail and bus service, as well as promotion and utilization of VTA park and ride lots to encourage public transit use. VTA’s normal Sunday light rail service carries about 16,000 people, so we will be deploying more buses, trains and staff to meet the extra demands.

Q: Is there going to be a train stop near Levi’s Stadium?
A:
Yes. Altamont Corridor Express (ACE) and Capitol Corridor trains will be servicing Levi’s Stadium for 49ers games. These services will transport fans from the Central Valley (Sacramento, Stockton, Tracy) and the East Bay (Berkeley, Oakland, Fremont) to the Great America Station located on Stars and Stripes Drive.

Caltrain will run from San Francisco , with two special trains for 49er games. Caltrain connects with VTA light rail in Mountain View. VTA’s Great America Light Rail Station is right in front of the stadium site.
Q: Can event attendees take Light Rail to the Stadium?
A:
Yes. VTA is adding light rail service to Levi’s® Stadium, based on projected event attendance, to the Great America Light Rail Station. For details, log on to www.vta.org/levisstadium
Q: Can event attendees take the bus to the Stadium?
A:
Yes. VTA is adding bus service to Levi’s® Stadium, based on projected event attendance, with stops within a short walking distance to Levi’s® Stadium. For details, log on to www.vta.org/levisstadium.
Q: What is the construction taking place near the Stadium and Transit lines?
A:

A number of access improvements are underway in anticipation of the volume of riders, including:

  • New eastbound platform at Great America Station for stadium event service
  • Queuing areas for departing stadium attendees on closed lanes of Tasman Drive
  • Fencing of LRT Right-of-Way near stadium
  • Event only pedestrian at-grade crossing of LRT tracks on Tasman Drive
  • New Light Rail Storage and Turnback tracks on Tasman Drive, west of Old Ironsides

 

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