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FAQs

Does the senior center have a travel program? How do I sign-up for a tour?
Who can I speak to for help with support, housing, care-giving, transportation, etc?
What classes does the senior center offer? How do I sign-up for a class?
Who can I speak to about a health issue?
When is the Senior Center open?
Are daily lunch meals served? How do I reserve a lunch?
How do I get my vehicle released?
What is the status of my application?
Once I apply online, how do I make a change to my application?
Will an arrest or conviction prevent me from getting hired?
How do I apply for a Leave of Absence?
What are the carbon monoxide detector installation requirements?
Who can I call if I have questions about my utility bill?
What steps do I need to take in order to use recycled water on my property?
Can I move the water meter on my property?
How can I add an additional water meter on my property and have the City bill the tenant directly?
Where can I obtain fire flow information?
How can I get a copy of my business license?
How does a Volunteer/Reserve earn preference points?
How do I obtain an incident report?
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Q: Does the senior center have a travel program? How do I sign-up for a tour?
A:

The Santa Clara Senior Center travel program, Adventures to Go, offers a wide variety of options for travelers, age 50+. 

Travelers are required to complete a new Registration and Release of Liability form each calendar year.  Registration is processed at the front desk at the Senior Center, Monday through Friday, 7:00 am - 4:30 pm and Saturday, 9:00 am - 11:30 am.

Click here for more information on Adventures to Go.

Q: Who can I speak to for help with support, housing, care-giving, transportation, etc?
A:

Care Management empowers older adults to live at home safely and independently.  Our Care Manager provides information, support, and the advocacy needed to make decisions about care and to gain access to resources.  The care manager assesses needs, helps create an individualized care plan, coordinates services, and offers ongoing support to older adults and their families. 

Click here for more information on our Care Management program.

Q: What classes does the senior center offer? How do I sign-up for a class?
A:

The Santa Clara Senior Center is proud to offer a variety of fitness, wellness, and special interest classes. 

Please see the monthly Santa Clara Senior Center Newsletter or Parks and Recreation Activity Guide for detailed information on the variety of classes offered. 

Register for classes at the Senior Center front desk or online.  Please note:  Contact the Senior Center at 408-615-3170 for your barcode and PIN numbers prior to registering online.

Q: Who can I speak to about a health issue?
A:

The Santa Clara Senior Center's Health & Wellness program is staffed by Registered Nurses who are committed to providing you and your family with the information and tools needed to strengthen and maintain your health, connect you to community resources, and improve your sense of well-being.  Services are free of charge to residents, age 50+, by appointment.

Click here for more information on our Health & Wellness program.

Q: When is the Senior Center open?
A:

The Santa Clara Senior Center is open:

Monday - Friday, 7:00 am - 5:00 pm*
Saturday, 9:00 am - 12:00 pm*

* The front desk, fitness room, Natatorium, and all drop-in programs and activities close 30 minutes prior to the closing of the building.

Q: Are daily lunch meals served? How do I reserve a lunch?
A:

Visit old friends or make new ones while enjoying a nutritionally balanced hot lunch.  Our Dining Out program provides lunch service to Santa Clara County seniors, age 60+.  Advance reservations are required and are limited.  Please call our reservation hotline at 408-615-3174 to make a reservation. 

 Click here for more information on our Dining Out program. 

Q: How do I get my vehicle released?
A:

In order to retrieve your vehicle, you will need to first obtain a vehicle release form from the Santa Clara Police Department. When you arrive at the Santa Clara Police Department, we will determine if your vehicle is eligible for release. Once the vehicle has been authorized for release, the registered owner will be asked to provide a valid driver license. If the registered owner’s driver license is not valid, we are able to release the vehicle to a third party (friend, family, etc) if the registered owner is present. However, the registered owner must be present at the time of release. A $53.50 vehicle release fee is required at the time of this transaction.

It should be noted that your vehicle’s registration needs to be current in order for the vehicle to be released. Contact the California DMV if you have questions regarding your vehicle’s registration.

Santa Clara DMV
3665 Flora Vista Ave.
Santa Clara, Ca 95051
(800) 777–0133

We ask that you please remember that every case is unique in its own way. We at the SCPD will try our best to help you through this process. If you have any questions please feel free to call us at (408) 615–4700.

Q: What is the status of my application?
A:
Applicants who submit their applications on-line through the City’s website may check the status of their application by logging into their GovernmentJobs.com account (NEOGOV).  Applications submitted on-line receive confirmation of the application receipt immediately.  Applicants who submit materials via fax, mail or e-mail will not receive receipt of application.  After the Final Filing Date, applications are reviewed against minimum qualifications, desirable qualifications, and additional application materials are screened.  Applicants should hear from the City within two weeks of the Final Filing Date.  If a test date has been established and included on the Job Opportunity Announcement, applicants who have not received notification the week prior to the test date are encouraged to contact the Human Resources Department. 
Q: Once I apply online, how do I make a change to my application?
A:
Once you submit your application through NEOGOV, you cannot make any changes to your application materials. However, if you have additional information to submit, you may contact the Human Resources Department to add materials to your application packet.  Additional materials may be submitted via fax, email or mail.
Q: Will an arrest or conviction prevent me from getting hired?
A:

Arrests are not considered during the selection and evaluation process. Convictions are evaluated on a case-by-case basis depending on the date and nature of the conviction and the job duties to be performed.  Please refer to the Civil Service Rules and Regulations Section 2.12 for additional information.

Q: How do I apply for a Leave of Absence?
A:
Employees who are interested in applying for a Leave of Absence are encouraged to contact the Human Resources Department.  Information on vacation requests, unpaid leaves, and job protected leaves (FMLA or CFRA) are available on the City’s intranet under the Employee Corner.  Employees are encouraged to select the Leaves tab to access the appropriate forms.  Submit completed forms to your supervisor and the Human Resources Department.
Q: What are the carbon monoxide detector installation requirements?
A:
As of July 1, 2011 the Carbon Monoxide Poisoning Prevention Act (Senate Bill - SB 183) requires owners of all single-family homes with an attached garage or a fossil fuel source to install carbon monoxide detectors within the home by July 1, 2011. Owners of multi-family leased or rental dwellings, such as apartment buildings, have until January 1, 2013 to comply with the law. Please refer to the carbon monoxide page on the Cal Fire website for more information.
Q: Who can I call if I have questions about my utility bill?
A:
Contact Customer Service at (408) 615-2300.
Q: What steps do I need to take in order to use recycled water on my property?
A:
Please visit the Recycled Water Utility webpage/ Recycled Water System Map and see if your property is located on a street with a recycled water main indicated by the purple line. If so, you may contact Water Engineering at (408) 615-2000 about making a new connection and Compliance Staff at (408) 615-2013 to obtain onsite recycled water project requirements. If your property does not front a recycled water main and you are interested in extending a recycled water pipeline, contact Water Engineering staff.
Q: Can I move the water meter on my property?
A:
In the City of Santa Clara, the water meter and/or meter box and any backflow device are properties of the City. Please contact Water Engineering at (408) 615-2000 to discuss your project. Do not operate and/or move any City facilities without authorization from the City.
Q: How can I add an additional water meter on my property and have the City bill the tenant directly?
A:
A new water service lateral may be required with installation of a new City water meter to a property. This may include the need to make a new connection to the water main in the street. Specific information can be found under Water Utility/ Development and Construction Requirements webpage. In general, the developer will need to prepare plans showing the proposed work and existing conditions. Fees may include a tapping (connection ) fee and a Public Works Encroachment Permit fee. The developer can hire and pay a fee to the City to install the water lateral and/or meter or hire an independent contractor to install the water lateral and/or meter and pay a Water Department inspection fee.
Q: Where can I obtain fire flow information?
A:
Please contact Water Engineering at (408) 615-2000 and provide your name, your company information, and the project address. Depending on the site and whether a recent fire flow test was conducted in the area, you may need to pay a fee to have the Water Utility conduct a special fire flow test for your project.
Q: How can I get a copy of my business license?
A:
A written request and a $6.00 fee is required to obtain a replacement copy of your certificate.
Q: How does a Volunteer/Reserve earn preference points?
A:
Volunteer/Reserves are awarded preference points on SCFD paid Firefighter examinations according to the following guidelines:
• One point for first year of service.
• One point for certification.
• One point for each additional year of service for up to three years (if certification is maintained).

An individual may have up to five additional points added to their test score.
Q: How do I obtain an incident report?
A:
Requests for incident reports should be submitted to Fire Administration located at Fire Station 1. You will be asked to complete a Fire Department Form and to provide proper identification.
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