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FAQs

Community Partnership
How will emergency vehicles be able to travel through areas with heavy traffic or access neighborhoods that have controlled intersections?
How will Santa Clara’s Police Department manage additional calls for service as a result of events at Levi’s® Stadium?
What is the Santa Clara Police Department doing to prepare for the new Levi’s Stadium?
What are the noise restrictions for Levi’s® Stadium?
What is the curfew for events at Levi’s® Stadium?
Will the Youth Soccer Park be accessible while Levi’s® Stadium events are taking place?
Will an officer be stationed in Santa Clara local parks and/or schools?
Will there be bicycle parking at the Levi’s® Stadium?
Can I use the Creek Trail during an event?
What time(s) will the Creek Trail be closed?
Will the San Tomas Aquino Creek Trail be accessible during an event?
What is SCPD planning to do to minimize Levi’s® Stadium goers attempting to park in nearby neighborhoods?
Can the public tailgate in one of Santa Clara’s local parks?
Where is tailgating allowed?
What do we do once someone has parked in my neighborhood that shouldn’t be there?
How do you go about implementing a Residential Permit Parking Program?
Has permit parking been considered for the residential neighborhood off Agnew Road?
Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?
What activities are allowed / not allowed in parking lots?
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Q: Community Partnership
A:
The 49ers Stadium Management Company is managing and operating Levi’s® Stadium. As a result, it will serve as the first line of communication for community members and patrons and will be responsible for relaying and responding to community input and issues related specifically to Levi’s® Stadium operations. 

For questions or concerns regarding Levi’s® Stadium operations, including noise, parking and traffic, please contact the Stadium Management Company at 408-673-2100 or neighbors@LevisStadium.com

Crime, safety procedures and neighborhood protection issues will be addressed by the Santa Clara Police Department. Non-emergency situations can be communicated by calling 408-615-5580. In the case of an emergency, call 9-1-1.

The Levi’s® Stadium event calendar can be obtained at www.levisstadium.com

Q: How will emergency vehicles be able to travel through areas with heavy traffic or access neighborhoods that have controlled intersections?
A:
The additional officers assigned to work during Levi’s® Stadium events will be responsible for ensuring that emergency vehicles have safe and expedient passage to emergencies. In addition, the officers or security personnel assigned to the controlled intersections also will ensure emergency vehicles have access to areas needing a response. 
Q: How will Santa Clara’s Police Department manage additional calls for service as a result of events at Levi’s® Stadium?
A:
SCPD is preparing for an increase in calls for service. To augment our regular staffing levels for police and fire services, funding is being provided through the SCSA for SCPD to assign additional officers at no cost to the City of Santa Clara on event days. The number of officers will depend on the size of the event. These officers will be patrolling areas near Levi’s® Stadium to identify and respond to any event-related incidents. This will ensure the community receives the same high level of public safety services throughout the city before, during and after Levi’s® Stadium events. 
Q: What is the Santa Clara Police Department doing to prepare for the new Levi’s Stadium?
A:
The Santa Clara Police Department (SCPD) has been intimately involved in the design and construction of Levi’s Stadium to ensure the SCSA – the public body formed by the City of Santa Clara to develop and operate the Levi’s® Stadium – is adequately addressing traffic, parking and public safety. 

SCPD has been tasked with creating a safe and enjoyable environment for Levi’s® Stadium attendees while maintaining its commitment to protect and serve the residents of Santa Clara. With  an August, 2014 opening date, SCPD is utilizing stadium best practices from throughout the United States to create management tools for handling traffic flow, parking lot incidents, scalpers, gate entry issues, medical emergencies, alcohol-related incidents, disorderly behavior, theft and vandalism in Levi’s® Stadium and the surrounding neighborhood, as well as terrorist threats.

Q: What are the noise restrictions for Levi’s® Stadium?
A:
In order to control noise impacts to adjacent residential neighborhoods, noise restrictions have been imposed for Levi’s® Stadium. In accordance with Section 9.10.070(c) of the Santa Clara City Code, and the recommendations of the noise analysis, sound levels shall be limited to 100 dBA for NFL games and other uses of the permanent sound system, and not more than 105 dBA for temporary concert speaker systems.

dBA is an abbreviation for decibel, the unit used to measure the intensity of sound. Sound engineers will collect decibel readings throughout live performances and can adjust their equipment to comply with the sound regulations.

For questions or concerns regarding noise, please contact the Stadium Management Company at 408-497-5577 or neighbors@LevisStadium.com

Q: What is the curfew for events at Levi’s® Stadium?
A:
Night outdoor non-NFL events shall be scheduled to end no later than 10pm Sunday through Thursday and 11pm Friday and Saturday, unless otherwise approved by the City Manager or their designee.

The Santa Clara City Council approved Resolution 10-7784 on November 9, 2010. This Resolution includes all of the Engineering Conditions of Approval. 

Q: Will the Youth Soccer Park be accessible while Levi’s® Stadium events are taking place?
A:
Yes. The Traffic Plan will outline the best way to access the Youth Soccer Park during Levi’s® Stadium events.
Q: Will an officer be stationed in Santa Clara local parks and/or schools?
A:
No. However, patrol officers will monitor parks and schools during the course of their shift.
Q: Will there be bicycle parking at the Levi’s® Stadium?
A:
Levi’s® Stadium will feature approximately 750 bicycle parking spaces, via bike valet (700) and bike lockers (50). The preliminary plan creates bicycle parking near Santa Clara Golf and Tennis Center and in California Great America’s parking lots.
Q: Can I use the Creek Trail during an event?
A:
Yes. A detour (similar to the one that has been in place during the construction of the facility) will allow outdoor enthusiasts to access the trail during Levi’s® Stadium events. Signage will be posted.
Q: What time(s) will the Creek Trail be closed?
A:
It is SCPD’s goal to limit the closure and therefore impact to the public. SCPD will close the trail at the latest time possible, based on the event starting time and size. The creek trail will be reopened as soon as possible.

Closure of the creek trail only applies to large stadium events.
Q: Will the San Tomas Aquino Creek Trail be accessible during an event?
A:
A secure outer perimeter (e.g. buffer zone) of at least 100 feet is established around venues as a security measure. As a result, a portion of the Creek Trail (similar to the route during stadium construction) will be closed on event days.
Q: What is SCPD planning to do to minimize Levi’s® Stadium goers attempting to park in nearby neighborhoods?
A:
The plans for restricted access signage and officer-controlled intersections are intended to deter Levi’s® Stadium-goers from parking in non-designated areas. Staff will be assessing these measures after each event and will make adjustments as necessary.

Because they have privately managed streets, each of the mobile home communities in Sunnyvale has an established program to remove vehicles that are violating the community’s regulations. Each mobile home community should review their established rules and tow company relationships to ensure they are up-to-date and will adequately address this concern.
Q: Can the public tailgate in one of Santa Clara’s local parks?
A:

Park picnic areas may be reserved at Central Park. Other park picnic areas throughout the city are open to the public without reservation, on a first come-first served basis. A summary of the City’s Municipal Codes frequently addressed in Santa Clara parks, include:

  • No vehicles are allowed in the parks.
  • No amplified music is allowed in any park or building without a permit.
  • Alcoholic beverages are not allowed in the parks (exception, beer, wine and champagne with a permit in Central Park).
  • Portable barbecues are not allowed in any of the parks.
  • Groups of 25 persons or more must have a permit to use a park.

Violations of these regulations can result in a citation and/or being asked to leave the park.

For more information about picnic areas, parks buildings and/or fields, contact the Parks and Recreation Department at (408)615-3140.

Q: Where is tailgating allowed?
A:
A detailed map will be provided to season ticket holders regarding what is and is not allowed in each parking lot. This map is available at www.levisstadium.com.
Q: What do we do once someone has parked in my neighborhood that shouldn’t be there?
A:
SCPD has developed a Neighborhood Protection Plan in response to events at Levi’s Stadium. Should vehicles penetrate this system, it is appropriate to call SCPD’s non-emergency phone number (408-615-5800). Although it is not illegal to park on a public street, staff will evaluate the need to redistribute resources in the plan

If a vehicle is blocking a driveway, please call SCPD’s non-emergency phone number (408-615-5800). In this situation, the vehicle will be cited and/or towed.
Q: How do you go about implementing a Residential Permit Parking Program?
A:
The City of Santa Clara’s Traffic Engineering Division (408-615-3000) oversees the Residential Permit Parking Program. When approached by residents requesting an area be zoned for Residential Permit Parking, City Engineers conduct an evaluation of the current conditions, assess whether the resident request is warranted and make a recommendation to the Santa Clara City Council. A Public Hearing is noticed to all residents in the proposed for Residential Permit Parking area and the City Council takes action based on the information provided in the Staff Report and Public Hearing. Based on the action taken, if any, the Traffic Engineering Division installs the appropriate signage and/or striping.

The regulation and enforcement of the Residential Permit Parking program is performed by the Santa Clara Police Department

The City of Santa Clara’s City Code contains all ordinances adopted by the Santa Clara City Council. The Residential Permit Parking program is located in Chapter 10.40 which can be found at … http://www.codepublishing.com/ca/santaclara/mobile/?pg=santaclara10/santaclara1040.html
Q: Has permit parking been considered for the residential neighborhood off Agnew Road?
A:

Yes. However, due to the dense and varied mixed use housing in north Santa Clara, SCPD has developed a Neighborhood Protection Plan in response to events at Levi’s Stadium. To minimize the impact on residential neighborhoods, the Traffic Plan places security or police personnel at all major intersections around the stadium. The Traffic Plan also establishes check points along with restricted access signage at key residential locations north of Highway 101 to deter vehicles from entering residential neighborhoods. Instead, stadium event attendees will be directed to pre-determined parking lots and/or freeways, away from residences.

Managing residential parking in a way that is both safe and fair is challenging. However, based on recommendations from several Santa Clara residents at Stadium Community meetings, SCPD is implementing a Vehicle Admission Sticker program.

The Vehicle Admission Sticker program is a means to assist in the identification of Santa Clara residents that live in the affected areas. Security or police personnel will use the sticker to help identify the vehicles of residents at various check points throughout the north side of the City and wave them through to expedite the process. All other vehicles without a sticker may be stopped for identification purposes.

Please note, this is not a Residential Permit Parking area designated by resolution of the City Council where a permit is required to park on the street.

Display of the Sticker

  • Enclosed you will find three (3) free stickers;
  • If you choose to participate in this program, please affix the sticker inside the vehicle’s windshield on the lower, left side (driver’s side);
  • For motorcycles, place the sticker on the windshield in a location that will not obstruct the driver’s view, or on the front fork;
  • Sticker holders must continue to obey all traffic rules and follow directions from security and/or police personnel;
  • No person shall sell, transfer or allow another person to use the Vehicle Admission Sticker; and,
  • Replacement or additional stickers can be obtained by contacting the Santa Clara Police Department, (408) 615-4700.

Enforcement

  • Parking on public streets is regulated by the California Vehicle Code and the City of Santa Clara Municipal Code.
  • If non-resident vehicles access the residential neighborhood, there is not a prohibition to legally park on the street.
  • Parking is prohibited in an intersection or a crosswalk, within 15 feet of a fire station driveway or fire hydrant, in front of a public or private driveway, on a sidewalk or parkway, on the roadway side of a parked vehicle (double parking), in a bus stop, or in such a manner that obstructs the free use of the street. To report illegal parking in your neighborhood, call the non-emergency phone number, 408-615-4800. In this situation, the vehicle will be cited and/or towed.
Q: Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?
A:
Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?
Q: What activities are allowed / not allowed in parking lots?
A:
The use policies vary from parking lot to parking lot based on the Agreement with the property owner For specific details, refer to www.levissadium.com and/or the signage in the various parking lots.
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