Skip to page body Home Residents Business Goverment Services About

FAQs


Do you offer financial assistance for utility customers?
How often am I billed?
How can I pay my bill?
Do I need a business license if I run a business out of my home?
If my business license expires, does that mean my business is closed?
What if I move my business to a new location?
How can I get a copy of my business license?
My power is off. Who do I contact to turn it on?
How can I start or stop utility service?
Is there a fee to start service?
Can I have utility services at two different addresses?
If the power is already on, do I have to put the services under my name?
How do I get my vehicle released?
What youth classes are offered at the YAC?
What does the YAC offer during the summer?
Does the YAC offer any basketball programs?
Are there any Parks and Recreation citizen boards or commissions?
Is the YAC available for rent?
Are there any volunteer opportunities at the YAC?
What are the YAC program hours?
1 2 3 4 5 6 7 8 9 10 ...
Q: Do you offer financial assistance for utility customers?
A:
Yes. We offer programs for customers who qualify for financial assistance. For more information, visit My Utilities Account or contact Municipal Services at (408) 615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.
Q: How often am I billed?
A:
We read meters and bill customers monthly.
Q: How can I pay my bill?
A:
We offer many options to pay your bill. Please visit My Utilities Account or contact Municipal Services at (408) 615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.
Q: Do I need a business license if I run a business out of my home?
A:
Yes, a home-based business is required to obtain a Business Tax Certificate. Businesses operating out of the home are required to apply in-person at the Planning Department at City Hall.
Q: If my business license expires, does that mean my business is closed?
A:
Business Tax Certificates are automatically cancelled 90 days after the expiration date. We require written notification from the owner in the event of a closure or sale. Please mail your written notification to: City of Santa Clara, Business Tax Unit, 1500 Warburton Ave, Santa Clara, CA 95050.
Q: What if I move my business to a new location?
A:
Any changes to your business (i.e., location, type of business, business entity, ownership, etc.) will require a new Business License Application to be submitted. If the business is no longer located in the City of Santa Clara, written notification from the business owner must be submitted to close the Business Tax Certificate.
Q: How can I get a copy of my business license?
A:
A written request and a fee are required to obtain a replacement copy of your certificate.
Q: My power is off. Who do I contact to turn it on?
A:

If you are the only one in your area experiencing an outage, check to see if your circuit breakers or fuses in the main electric box have blown. If that is not the case, contact Municipal Services at (408) 615-2300. If your neighborhood appears to be out of power, contact Silicon Valley Power at (408) 615-5640.

Q: How can I start or stop utility service?
A:
To start or stop utility services, you will need to contact us at least one business day in advance.  You may do so by visiting My Utilities Account.  Or, you may call 408-615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.
Q: Is there a fee to start service?
A:
Yes. There is a one-time connection fee charged for each meter located on the property.  This charge will appear on your first bill.
Q: Can I have utility services at two different addresses?
A:
Yes. Utility services can be provided at multiple addresses. A connection fee will be charged for each meter at each location.
Q: If the power is already on, do I have to put the services under my name?
A:
Yes. When the new responsible party moves into a property, they are fully responsible for the bill. Per Municipal Services Rules & Regulations, the new responsible party must notify Municipal Services within five (5) business days of any change in name and/or ownership of a property.
Q: How do I get my vehicle released?
A:

In order to retrieve your vehicle, you will need to first obtain a vehicle release form from the Santa Clara Police Department. When you arrive at the Santa Clara Police Department, we will determine if your vehicle is eligible for release. Once the vehicle has been authorized for release, the registered owner will be asked to provide a valid driver license. If the registered owner’s driver license is not valid, we are able to release the vehicle to a third party (friend, family, etc) if the registered owner is present. However, the registered owner must be present at the time of release. A vehicle release fee is required at the time of this transaction.

It should be noted that your vehicle’s registration needs to be current in order for the vehicle to be released. Contact the California DMV if you have questions regarding your vehicle’s registration.

Santa Clara DMV
3665 Flora Vista Ave.
Santa Clara, Ca 95051
(800) 777–0133

We ask that you please remember that every case is unique in its own way. We at the SCPD will try our best to help you through this process. If you have any questions please feel free to call us at (408) 615–4700.

Q: What youth classes are offered at the YAC?
A:
Classes are offered through the Parks and Recreation Department year round and for all age groups. Below are some classes that are offered at the YAC. For complete information on class times and locations, please refer to the current Recreation Activity Guide.

Infants - 1-24 months - Parent participation
Movement Exploration 10-18 months, 14-24 months; Teacher Sean’s Music Factory (1 month-24 months)

Toddlers - 2-3 years - Parent participation
Partners In Play; Teacher Sean’s Music Factory; Parent & Tot Sports

Pre-School - 3-4 years - No parent participation*
Little Dunkers Basketball; Kidz Love Soccer; Teacher Sean’s Music Factory (*parent Participation required)

Pre-School - 4-5 years - No parent participation*
Little Dunkers Basketball; Kidz Love Soccer; Skateboarding (5 years); Teacher Sean’s Music Factory (*parent participation required); Teacher Sean’s Kid Sing

School Age - 6 years and up - No parent participation
Kidz Love Soccer; Gametime Basketball; Skateboarding; Futsal Indoor Soccer, Sol Jumpers
Q: What does the YAC offer during the summer?
A:

Your summer will be packed from beginning to end with outrageous fun, sports, weekly field trips, excursions to Warburton Pool, and sports-related arts & crafts projects!

Sports Camps– Co-ed, ages 5-13 years

  • Sport Adventure Camp is for participants 5 – 7 years
  • Sports Jam Camp is for participants 8 – 10 years
  • Sport Escape Camp is for participants 11- 13 years
  • Registration is by the week. You can register for all weeks of camp or just the weeks that fit your needs. Pre-registration is encouraged, as camps fill up quickly.
  • Sports Camp hours: 9:00 am – 4:00 pm 
  • Morning care: 7:30 am – 9 am (pre-registration required)
  • Free After Camp Care*: 4:00 pm – 6:00 pm, Monday through Thursday, 4:00 pm – 5:30 pm Friday
  • Unless otherwise specified, campers bring their lunch each day.
  • Campers are given a newsletter at the end of the first day. The newsletter lists what the camp will be doing each day that week.
  • Weekly activities include a swim day and a field trip.
  • Registration fees include supervision, field trip admission, bus transportation, and a camp t-shirt.

*After camp program is also open for drop in for participants with Resident Youth Cards.

For more information on classes, check out the current Recreation Activity Guide.

Q: Does the YAC offer any basketball programs?
A:

The following youth basketball programs are  offered at the YAC.

Saturday Basketball Program - Co-ed, grades K - 5th
This program is designed to introduce the fundamentals of basketball. Held in January and February, these 4-week programs emphasize skill acquisition, teamwork, sportsmanship, and FUN! Each week consists of fundamental drills and a game. Registration begins in the fall.

Gametime Basketball – Co-ed, ages 7-18 years
Gametime Basketball is dedicated to redefining the standards; to build self-confidence, perseverance, enthusiasm, teamwork, and fun. Experienced coaches are committed to the growth and development of these characteristics through the game of basketball.

For more information on classes, please check out the latest Recreation Activity Guide.

Q: Are there any Parks and Recreation citizen boards or commissions?
A:
The Parks & Recreation Commission acts in an advisory capacity to the City Council in all matters pertaining to parks, recreation, playgrounds and entertainment.

The Senior Advisory Commission acts in an advisory capacity to the City Council in matters affecting people age 50 and older in the City, including health, education, employment, housing, transportation and recreation.

The Youth Commission acts in an advisory capacity, providing City Council with valuable insight regarding youth and teen issues in our community.

For information, please visit our Board & Commissions page.



Q: Is the YAC available for rent?
A:
The City of Santa Clara Walter E. Schmidt Youth Activity Center (YAC) is available for use by the City of Santa Clara, Santa Clara Unified School District, other public/government agencies, and youth organizations.  For information on facility rentals, visit our Rentals page.
Q: Are there any volunteer opportunities at the YAC?
A:

There are volunteer opportunities to help during the After School Program (school year only, interview required), the Children's Halloween Party (October 31st), and Sports Camps (summer, LITE program).

For more information about volunteer opportunities at the YAC or to make an appointment for an interview, please call (408) 615-3760.

Q: What are the YAC program hours?
A:

Please see the YAC Monthly Calendar for detailed program  hours.

After School Program
Monday, Tuesday, Thursday, Friday 2:30 pm – 5:15 pm
Wednesday 1:30 pm – 5:15 pm

Open Gym
Monday through Thursday, 5:15 pm – 6:00 pm

Skate Park
Monday, Tuesday, Thursday, Friday 3:00 pm – ½ hour prior to dusk
Wednesday 2:00 pm – ½ hour prior to dusk
Saturday and Sunday – 1:00 pm – ½ hour prior to dusk

1 2 3 4 5 6 7 8 9 10 ...