Skip to page body Home Residents Business Goverment Services About

FAQs


Who can I call if I have questions about my utility bill?
What steps do I need to take in order to use recycled water on my property?
Can I move the water meter on my property?
How can I add an additional water meter on my property and have the City bill the tenant directly?
Where can I obtain fire flow information?
What is PG&E's telephone number?
Q: Who can I call if I have questions about my utility bill?
A:
Contact Customer Service at (408) 615-2300.
Q: What steps do I need to take in order to use recycled water on my property?
A:
Please visit the Recycled Water Utility webpage/ Recycled Water System Map and see if your property is located on a street with a recycled water main indicated by the purple line. If so, you may contact Water Engineering at (408) 615-2000 about making a new connection and Compliance Staff at (408) 615-2013 to obtain onsite recycled water project requirements. If your property does not front a recycled water main and you are interested in extending a recycled water pipeline, contact Water Engineering staff.
Q: Can I move the water meter on my property?
A:
In the City of Santa Clara, the water meter and/or meter box and any backflow device are properties of the City. Please contact Water Engineering at (408) 615-2000 to discuss your project. Do not operate and/or move any City facilities without authorization from the City.
Q: How can I add an additional water meter on my property and have the City bill the tenant directly?
A:
A new water service lateral may be required with installation of a new City water meter to a property. This may include the need to make a new connection to the water main in the street. Specific information can be found under Water Utility/ Development and Construction Requirements webpage. In general, the developer will need to prepare plans showing the proposed work and existing conditions. Fees may include a tapping (connection ) fee and a Public Works Encroachment Permit fee. The developer can hire and pay a fee to the City to install the water lateral and/or meter or hire an independent contractor to install the water lateral and/or meter and pay a Water Department inspection fee.
Q: Where can I obtain fire flow information?
A:
Please contact Water Engineering at (408) 615-2000 and provide your name, your company information, and the project address. Depending on the site and whether a recent fire flow test was conducted in the area, you may need to pay a fee to have the Water Utility conduct a special fire flow test for your project.
Q: What is PG&E's telephone number?
A:
1 (800) 743-5000