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FAQs


Where can I find copies of the City's budget or financial documents?
Do I need a license if I run a business out of my home?
I just purchased an existing business. Can I use the previous owner’s business license?
What if I move my business to a new location?
How can I get a copy of my business license?
Can I use my license to do business in another city?
If my business license expires, does that mean my business is closed?
Do you offer any rate assistance?
How can I pay my bill?
How often am I billed?
If the power is already on, do I have put the services under my name?
Can I have services at two different addresses?
Is there a fee to start service?
I just moved into the City of Santa Clara. How can I start service?
What utility services does the City of Santa Clara provide?
My power is off. Who do I contact to turn it on?
I have a question on an invoice I submitted to the City for payment--who can I contact?
Q: Where can I find copies of the City's budget or financial documents?
A:
Current year and the previous four years’ budget and financial documents are located on-line at the City’s website:
http://santaclaraca.gov/index.aspx?page=118
Q: Do I need a license if I run a business out of my home?
A:
Yes, a home-based business is required to obtain a Business Tax Certificate. Businesses operating out of the home are required to apply in-person at the Planning Department at City Hall.
Q: I just purchased an existing business. Can I use the previous owner’s business license?
A:
No, unless a business is a corporation and the Tax ID is not changing, a Business Tax Certificate is non-transferrable. As a new owner, you are required to submit a new Business License Application to cover the business operation under your ownership.
Q: What if I move my business to a new location?
A:
Any changes to your business (i.e., location, type of business, business entity, ownership, etc.) will require a new Business License Application to be submitted. If the business is no longer located in the City of Santa Clara, a written notification from the business owner must be submitted to close the Business Tax Certificate.
Q: How can I get a copy of my business license?
A:
A written request and a fee is required to obtain a replacement copy of your certificate.
Q: Can I use my license to do business in another city?
A:
No, the Business Tax Certificate is for doing business in the City of Santa Clara only. If you plan on doing business in another city, you must contact them in order to obtain their requirements for a business license.
Q: If my business license expires, does that mean my business is closed?
A:
Business Tax Certificates are not automatically cancelled. We require written notification from the owner in the event of a closure or sale. Please mail your written notification to: City of Santa Clara, Business Tax Unit, 1500 Warburton Ave, Santa Clara, CA 95050.
Q: Do you offer any rate assistance?
A:
Yes. We offer a few options for customers who qualify for rate assistance. For more information, visit the Silicon Valley Website at siliconvalleypower.com or contact Municipal Services at (408) 615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays and furloughs.
Q: How can I pay my bill?
A:
We offer many options to pay your bill. Please visit the Silicon Valley Power website at siliconvalleypower.com or contact Municipal Services at (408) 615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays and furloughs.
Q: How often am I billed?
A:
A meter read is taken each month, then billed to the customer. You will receive your bill shortly after your meter has been read.
Q: If the power is already on, do I have put the services under my name?
A:
Yes. When the new responsible party moves into a property, they are fully responsible for the bill. Per the Municipal Services Rules & Regulations, the new responsible party must notify Municipal Services within five (5) business days of any change in name and/or ownership of a property.
Q: Can I have services at two different addresses?
A:
Yes. Service can be provided at multiple addresses. A connection fee will be charged for each meter at each location.
Q: Is there a fee to start service?
A:
Yes. There is a connection fee charged for each meter located on the property.
Q: I just moved into the City of Santa Clara. How can I start service?
A:
If you need to start service, you will need to contact the Finance Department’s Municipal Services Division at least one business day before you will need service at your new address by calling 408-615-2300 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays and furloughs.
Q: What utility services does the City of Santa Clara provide?
A:
The City of Santa Clara provides electric, water, garbage, recycling, and sewer services. PG&E provides gas service and can be reached at (800) 743-5000.
Q: My power is off. Who do I contact to turn it on?
A:

Make sure the outage is not just at your home or business. If you are the only one experiencing an outage, check to see if your circuit breakers or fuses in the main electric box have blown. If that is not the case, contact Municipal Services at (408) 615-2300. If your neighborhood appears to be out of power, contact Silicon Valley Power at (408) 615-5640.

Q: I have a question on an invoice I submitted to the City for payment--who can I contact?
A:
Questions regarding invoices should be directed to Accounts Payable, by calling (408) 615-2369, or please send an email to: ap@santaclaraca.gov