Emergency Medical ServicesEmergency Medical Services Division
The Emergency Medical Services Division is responsible for the administration and training of personnel to deliver pre-hospital emergency medical services to people who live, work, and visit the City of Santa Clara. All personnel in the Division are trained to either an Emergency Medical Technicians (EMT), or Emergency Medical Technician-Paramedic level (EMT-P). Advanced life support (ALS) service is delivered utilizing Emergency Medical Priority Dispatchers (EMD), Basic Life Support (EMT) engine companies, Advanced Life Support (EMT-P) engine companies, and Supplemental Transport Ambulance Resources (STAR-Car). Medical Priority Dispatch
Emergency Medical Dispatchers (EMD) use computer assisted medical priority dispatch systems to assess callers in order to determine the location, nature and priority of the medical emergency. The information obtained assists in identifying the most appropriate level of Emergency Medical Services (EMS) response. EMD’S will provide critical pre-arrival instruction over the telephone until Santa Clara City Fire/EMS personnel arrive on scene. Advanced Life Support (ALS) Organizational Structure
The Santa Clara Fire Department utilizes both ALS engine companies and STAR Cars for delivery of ALS service. ALS engine companies and STAR Cars are currently located at fire stations 1, 5, and 6. The Emergency Medical Services Division strives to provide a minimum of two paramedics on scene of an emergency within five to seven minutes. Supplemental Transport Ambulance Resources (STAR Car)
The STAR Car program allows Santa Clara’s Fire Department to provide enhanced 9-1-1 medical services for the people who live, work, and visit the City of Santa Clara. Santa Clara Fire Department in partnership with the Santa Clara County Emergency Medical Services Agency has implemented the STAR Car Program. Upon arrival at the emergency medical scene, Santa Clara Fire Department Paramedics will assess, treat, and prepare the patient for ambulance transport to a hospital if necessary. On rare occasions--when an individual has a life threatening condition and the County provided ambulance is not on scene
—the Santa Clara City Star Car will transport the patient to the nearest hospital.