In keeping with the City of Santa Clara's commitment to customer service excellence, our goal is to provide you with the best service we can.
If you need to speak to us, please call (408) 615-3000 and a live person will assist you during regular business hours, Monday to Friday, between 8am-12noon, and 1pm-5pm, except on City holidays.
Please have the following information ready before you speak to us:
- Your first and last name (spelling it out would be appreciated)
- Phone number with area code, and indicate if cell, home or work phone
- Address or location of site or project, with nearest cross street if possible
- Problem to be addressed
Typically, you will be directed to Engineering staff who handles your particular type of inquiry; remember to ask for the staff's name and contact information.
or write to us, and send your correspondence to:
Director of Public Works
Attn: General Inquiry
1500 Warburton Ave.
Santa Clara, CA 95050
You may also use email to contact us directly at: firstname.lastname@example.org. Again, please provide us basic information as requested above, and place in your subject title, one of the following categories:
- General Question/Comment
- Permits (indicate type, if known)
- Site Development
If you wish to visit us, you can find directions from your point of origin to Santa Clara City Hall through this link. Ask for us at the Permit Center, located in the West Wing Building, 2nd floor, across the Utility Payment Counters.