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Silicon Valley Power Ranks First in National Customer Satisfaction Survey
Business Customers Rank Santa Clara Utility Best in U.S. for Reliability and Low Cost of Electricity
Posted Date: 10/15/2012 8:00 AM
SANTA CLARA, Calif. – October 15, 2012 – Silicon Valley Power (SVP) has earned the number one ranking for utility customer satisfaction in a national survey by the business marketing firm E Source. The survey of large business customers cited SVP’s reliable electricity service and its efforts to keep prices low as the primary reasons the City of Santa Clara’s municipal electric utility finished with an 8.9 overall customer satisfaction score on a scale of 1 to 10.

Larry Owens, Silicon Valley Power Manager of Customer Services and Chad Garrett, manager of E Source Business Market Services.“SVP won this recognition based on our attention to reliable, high-quality electricity service at the best price possible,” said Larry Owens, SVP Manager of Customer Services. “SVP operations, from the control room and field technicians to our administration and customer service, are designed to benefit our customers. This survey proves that our customers trust us to meet or exceed their expectations.”

The City of Palo Alto Utilities also tallied an 8.9 score based largely on “steadily improving performance in emergency communications,” said E Source, which interviewed over 1,600 large business customers of 17 utilities for its Gap and Priority Benchmark 2012: A Survey of Utility Large Business Customers. Florida Power & Light and the Snohomish Public Utility District in Washington followed SVP and Palo Alto in the results.

"SVP has consistently been a leading utility in large business customer satisfaction," explained Chad Garrett, manager of E Source Business Market Services. "The utility's efforts at keeping electric prices down while delivering exceptional service are strongly reflected in the results of this study."

Every year, E Source conducts an online survey of utilities’ largest business customers to assess their most important needs and how well their energy providers are meeting those needs.

About Silicon Valley Power
Silicon Valley Power is the trademark adopted for use by the not-for-profit electric municipal utility of Santa Clara, CA serving residents and businesses for over 100 years. SVP provides power to more than 50,000 customers, including Applied Materials, Intel, Owens Corning and Yahoo!, at rates 15 to 45 percent below neighboring communities.