City of Santa Clara : Support the City

We are constantly seeking ways to improve service to our customers. Therefore, we ask that you evaluate our level of service by completing this survey.

Our mission is to provide the best possible service to all customers at every opportunity.

Indicate type of service received:*

Annual or Semi-Annual Inspection

Permit Inspection

Plan Review

Other (Please Specify)

At

Address/location:

Time:

Date:

*

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Permit/Plan submittal requirements were given or explained
Plans reviewed within an acceptable time
Plan review comments were understandable
Phone operator was efficient and courteous
Return calls were made promptly
Inspection was scheduled within an acceptable time
Inspector arrived on time
Inspector explained code requirements and answered questions
Inspector explained code deficiencies
Inspector was courteous and professional
Overall, the level of service was good

If you would like to provide additional comments or suggestions for fire service improvements, please do so:

The men and women of the Santa Clara Fire Department Division of Fire Prevention take pride in providing the highest level of service possible to our citizens. Our motto is "Service Without Limits" and your opinion of our customer service matters. Please feel free to call me if you have comments that would help us to improve our service in the future. My direct line is (408) 615-4971.

Martin Von Raesfeld, Fire Marshal

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Phone:

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