Silicon Valley Power praised in research study

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Silicon Valley Power, the municipal Electric Utility, has achieved high marks in customer service, reliability, image and communication, according to an independent study conducted by RKS Research & Consulting. The survey found that 83% of residential customers are very satisfied with the service they receive from Silicon Valley Power, compared to 58% for other California municipal electric utilities and 52% for investor-owned utilities.

“This research confirms that Silicon Valley Power continues to cultivate excellence in its relationships with its customers, exceeding their expectations by providing consistent, reliable power - - service above and beyond that of other utilities in the state,” said Director of Electric Utility Junona Jonas.

The study also indicates that customers trust and believe in Silicon Valley Power as a utility, and feel very good about the price they pay for electricity and the value they receive.

Customers who had dealt with the City’s Finance Department and SVP customer service representatives were very positive about their experience, giving high rankings for a strong combination of good listening skills, a solid knowledge of the business and a genuine interest in taking care of customers.

“Listening to our customers’ desires, needs and even complaints has shaped the way we do business at SVP,” said Director Jonas. “I am pleased that our customers have recognized our effort and rate us very high in so many areas.”

For more information about the survey, go to www.siliconvalleypower.com.