Santa Clara Water & Sewer Utilities' mission: provide customers
 
  • A dependable supply of safe, potable water
  • Environmentally sound wastewater collection, treatment and disposal
  • Recycled water for approved uses where available (irrigation, agriculture, industrial processes)
  • Programs and services designed and implemented with economic and environmental benefits in mind
  

Ongoing Conservation Necessary

Climate change continues to contribute to more frequent, severe droughts; the City must permanently adopt drought adaptations it has made, making them part of a conservation mindset and lifestyle that sustains the City regardless of California's weather fluctuations.

Water & Sewer Utilities is maintaining a 15% voluntary water use reduction, consistent with Valley Water in Santa Clara County.
 
Overhead irrigation with sprinklers and/or spray is permanently
NOT ALLOWED between 9 a.m. and 6 p.m.

 
Visit Save Our Water for details, resources and conservation tips.

Water & Sewer Rate Assistance Program for Residential Customers

As of August 1, 2020, eligible Santa Clara Water and Sewer customers may receive assistance paying utility bills. To further support customers impacted by the pandemic, the City offers its most flexible payment plans to customers who indicate an impact or hardship as a result of COVID-19. 

Residents must qualify and apply to participate; however, if customers are already part of SVP’s Financial Rate Assistance Program, they are automatically enrolled for assistance with the water and sewer portion of their bills. If approved, customers who are part of the Water & Sewer Rate Assistance Program (WSRAP) will receive a discount on water and sewer bills of 25%, applied to the first 12-hundred cubic feet (HCF) of billed water usage, which is normal household water use. The discount on the sewer charge is fixed as residential customers are charged a flat rate for sewer services.

If you are not currently receiving assistance with your utility bills, you can apply at SVP's Financial Rate Assistance Program.

Santa Clara County residents may also be eligible to receive assistance for their past-due water bills through the Low-Income Household Water Assistance Program (LIHWAP).

Visit SacredHeartCS.org/Utility-Assistance or call 408-916-5014 for help determining your eligibility and to obtain an application.

Visit Payment Assistance for all of the City’s rate assistance programs.

DO NOT FLUSH Wipes or Paper Towels

Avoid plumbing backups; only flush toilet paper. Other items cause backups and overflows, creating public health risk.

Among leading causes of sewer backups, disinfecting wipes and paper towels don't break down like biodegradable toilet paper. Their impacts on sewer systems and treatment plant pumps result in spills that can go to our waterways, affecting public health and the environment.

 Remember, Wipes Clog Pipes!

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Last Updated:
10-09-2024