Withdrawal, Transfer and Cancellation Policy - For programs that begin after Jan. 1, 2024.

All transfer and withdrawal requests must be received within 10 business days’ before the start of the program(s). Requests can be made online or in-person at the Community Recreation Center or Senior Center. This policy covers classes, camps, workshops and activities operated by the City of Santa Clara Parks & Recreation Department.

Withdrawal: All withdrawal requests require 10 business days’ notice prior to the start of the activity to be considered for a refund. A $15 processing fee per transaction applies for all refunds. No refunds will be provided if the withdrawal request is made with less than 10 business days’ notice.

Transfers: All transfer requests require 10 business days’ notice prior to the start of the activity to be considered for a transfer to another activity. Transfers are subject to space availability and the customer is responsible for any additional fees incurred. Transfers for late enrollments are not permitted.

Transfer and Withdrawal fees will be waived for cancelations or transfers made by the City of Santa Clara. Withdrawals due to medical reasons with a doctor’s note will be subject to supervisors’ approval.

Recreation Withdrawal Request Form

Recreation Transfer Request Form

Visit SantaClaraCA.gov/ActiveNet to sign up and login in or create your account. Easily find what you're looking for with an improved activity search; you can search for an activity by keyword, age, day, time, location or instructor.

Registration is first-come, first-served. Complete online the Registration Form, Release of Liability, Assumption of Risk Agreement. You will also need a proof of residency (City of Santa Clara residents). Payment accepted by credit card. Payments plans are not available on mobile. 

Tips: Don't miss out on your favorite classes. Follow these tips to get your spot.

• Go to SantaClaraCA.gov/ActiveNet to login or set up your account.
• Before registration opens, add classes to your wish list.
• Once registration opens, move your wish list over to your cart and complete enrollment process.

To sign up in-person, visit the Community Recreation Center, Senior Center or Youth & Teen Center to register in-person. Payments accepted by credit card, cash or check. 

Am I a resident?

For program registration a resident is someone who:

• Resides in the City of Santa Clara or a child who resides within the Santa Clara Unified School District (SCUSD) boundaries.
• Owns property in the City of Santa Clara or a child who residents within the SCUSD boundaries.
• Is a child with grandparents living in the City of Santa Clara.

Proof of residency includes: Current California Driver’s License or ID, current Utility bill, property tax bill, pre-printed checks or current vehicle registration

Questions or problems registering? Call the CRC at 408-615-3140.

Explore previous guides to see what we offer year-round. 

• Spring, Summer Camps and Swim Lessons Activity Guide 2024 (Flipbook Version)
• Winter Guide 2024 (Flipbook Version)
• Fall Guide 2023 (Flipbook Version)
• Summer 2023 (Flipbook Version)
• Spring + Summer Camps 2023 (Flipbook Version)