The Records Unit operates 24 hours a day, 365 days a year. This unit has an authorized staffing level of 12 Records Specialists and three Records Supervisors. The Records Unit has four main functions: process, maintain, and release police reports; provide radio support to patrol officers; provide support to all Department personnel; and assist members of the public.

The Records Unit processes the crime reports written by police officers and ensures that the reports are routed to appropriate locations such as the Bureau for further investigation and the District Attorney's Office for prosecution. The Records Unit processes requests for police reports or other crime data from a wide variety of requestors including other law enforcement agencies, insurance companies, crime victims, the press, and members of the public.

The Records Unit assists the public at the front counter and over the phone. Employees also support Department personnel by conducting prisoner searches on female prisoners. The Records Specialists utilize radios to provide officers with information necessary to affect an arrest or conduct an investigation. The Records Specialists must use a number of different databases to search for information on vehicles and persons stopped by law enforcement. Records personnel provide officers with valuable information on subjects, vehicles, and property to assist officers in determining if a person is wanted or if property is stolen. Their responsibilities require them to have the ability to do several tasks at once in a quick and efficient manner.

Record's FAQ

Municipal Codes

To Request Police Department Public Records not available Online

• Crime Reports (e.g. crime report, domestic violence, arrest report, calls for service, etc.), submit a request via the Police Public Records Request Online Portal
  
  
• Vehicle Accident Reports can be obtained online, in-person, via fax, U.S. Mail or through a third-party vendor. Complete details are available online.
  
  
• For any Police records not included above, submit a request via the Police Public Records Request Online Portal
  
  
• For Public Records Requests from other City Departments or access archives of requests received, learn more online

For inquiries, contact the Records Unit at (408)615-4700 or via email at records@santaclaraca.gov